Record Producer - Standard change templates

[ToniOxley]

We seem to be having an issue with the OOTB "Propose a standard change" record producer when trying to use the record producer on the portal. 

Please see attached for screen shots of the issue.

We need the view that you have on the record producer (the "Try It" view) to be the same as the portal view - currently none of the "Change request values" are pulling through to the portal form this issue is preventing me from completing some Change work that has a tight deadline.

Looking at the record producer from the portal view; Unable to see any of the “change request value” fields

The view when pressing, “Try it” on the record producer, (this is correct)

[Kieran Anson]

Hey Toni,

The reason is due to the 'Change request values' variable being a UI macro that leverages jelly. Jelly isn't supported on the service portal so the macro isn't rendered. KB0683339

Basically, in order for this function to work, you'll need to create your own widget.

As a workaround, you could just create a Portal dedicated standard change template that has all the fields as individual variables. Not ideal but would be a quick solution if you've got a tight deadline

[ToniOxley]

thank you for your advice on this. 

Puzzles me why ServiceNow would use this method (I'm using the OOTB standard template record producers)

thanks again

[Kieran Anson]

Totally agree with you, I'm surprised they've not offered a widget replacement for it 😞