HelloAs itil user when I open Agent Workspace the browser tab for it shows the ServiceNow Favicon (circled in Red) and not the custom Favicon (circled in Blue). The ServiceNow Favicon needs to be replaced with the custom one. See screenshot below:A...
Hi all,Greetings of the day!We implemented flow designer for Group Creation, Adding Members, Removing members in AD. As number of actions increased, we created subflows for each. In flow properties, we given run as to - System.But Automatically, Subf...
I am not able to find Yes/No field type on the incident form layout. How do I add a Yes/No field
We are experiencing an issue with our Requested Item table in our PROD instance. We have a case open with the HIWave support team already. Issue:Opening the Items table from All > Service Catalog > Open Request > Items does not return a valid list o...
Hi All, I plan to implement a POST button under the Journal field, which I can see on the approval table under comments.Same functionality planning to implement another custom field. How to do that. Regards, Rushi
I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues. collaboration menu is missing in my instance. Please let me know what is the issue. Plugins activated are below
hello,I am new to knowledge translation, I got a requirement where I have to create 5 translation tasks after publishing the knowledge article,Spanish, Russian, Thai, Korean, and Japanese these will be the target languages for this requirement.what c...
I can be able to paste the screen shot in work notes and additional comments ,but my colleague can't be able to paste the screenshot inside the additional comments (or) work notes. Can anyone please suggest some solution for this issue.
Hello, We have a catalog item where users can book multiple dates when they want help in a teaching room. At present when the user submits the request all of the information gets put into one catalog task. What we like to do is for each date to be a ...
Hello all, how can we show the reason description field in the walk-up appointment booking widget? *I need a reason description field under what is your reason for visiting?
How to create a personal community page in service portal and how to add columns I want the Portal to have a Community Home page so I can see what questions have been asked and contribute to the discussion. The Community Home page will have the follo...
Hi Team,I have sent 3 emails at the same time from outlook with 3 different attachment file names.When I receive an email in the servicenow instead of attaching the respective attachment to the record, all the 3 attachments are adding to the one reco...
Hi, Whenever any Api integration fails we need to create a ticket in ServiceNow back-end automatically. How can I achieve this. Please help me. Thanks in advance
Hi Experts,Can someone please help me understand what is OOB connector vs custom integration in Servicenow?What is the difference?
Have a integration from SC task to RITM one ServiceNow to Another ServiceNow need to send multiple attachments i have written a script using attachments API /api/now/attachment/file but im able to send only one attachment , here when I'm add the 1 o...
