HI all, We need to setup a integration between prod instance to sub prods instance for the sys_user and group membership tablesEx: if new user is created or updated in prod instance it should be created or updated in sub prods instances as well wi...
Hi extract first name and last name from the given text to glide from sys_user tablethe text I got is (last_name,first_name) Zach, Maria.how can I extract these two and glide from sys_user table based on both first name and last name?can I use this ...
I'm creating a survey that includes a question type of 'Multiple Choice'. The business wish to restrict the number of choices a user can make to 3 only (there are 15 options to select from).Is there a way to put this restriction on? So far I am worki...
Hi All,please help me how to remove sysid from array?var arr=("5dbe64308782c5d0d1f7dbd83cbb3547","5dbe64308782c5d0d1f7dbd83cbb3547","88f93fa5db9930944d28264cd39619ca","88f93fa5db9930944d28264cd39619ca","154e8466dbf4401494d1983cca961956","154e8466dbf4...
I have admin users who impersonate System Admin which is making hard to track who is making the changes. How can I restrict Admin Users impersonating System Admin user?
Hello everyone, Needing to confirm what is the maximum number of recipients that ServiceNow allows to be added on a single notification email. Also, is there a limit to how many records could be added to a 'List' field? The situation I am in is like ...
Hi,We have implemented Azure SSO with ServiceNow. I am facing an issue in importing existing users from Azure to ServiceNow. I have enabled "Auto-provisioning" on the azure side, but still not seeing any users imported from Azure. We have assigned u...
Hello all, when the email is received in service now, it should create an interaction. From the interaction, the service desk agent should be able to decide that if it's an incident or a request. Can someone tell me What is the use of interactions?
Hi, I have created a scheduled email reports to send the list of incidents getting failed within 24 hours, but now i have a requirement to rename the attached file name with "YYYYMMDD - ServiceNow – Failed Tickets.xlsx”. So whenever a notification is...
Hi @Ankur Bawiskar We have one requirement we need to send notifications to end user before 8 days to expiry date,I write schedule script to send notifications end user but it is not execute as expected,Please find script below var endDate = '';var...
Hi All,I am using REST message to connect to send the state update of change request from ServiceNow to GitLab.But unable to connect to GitLab end point.Receiving unknown host exception when tried to test in the http method. Please let me know what c...
ITIL and end users are not able to see any categories and items under Service Catalog in Native UI. Admins are able to access this page. See the screenshot below. As Admins we can see there are 3 categories in that catalog. Note: this issue started a...
I am getting the below error and i was not able to enable email sending its showing like "There are no Active SMTP Account defined" Can anyone help me
We would like to show all catalog items on load for the service catalog. Use case: Users just select something they see instead of searching for proper form which leads to misrouting. I have tried changing the instance option number of items on pag...
Hello,I am trying to connect with a REST message to an external api which is not hosted by Service Now.I'm using Basic Authentication and https. The problem is that when testing this I receive the following message:403 - Forbidden username/password c...
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