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Report - Resolve Problem Record when All Tasks completed

Could someone help,  due to high volume of tracking problem ticket completion , I need to setup a report which generates with Problem Records whereby all Problem Tasks had been completed. This is to ensure I can Complete the Problem Record since Prob...

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Prem Singh by Tera Contributor
  • 941 Views
  • 4 replies
  • 1 helpfuls

Add user to AD group

I have one requirement where after the manager approval is done, the user id selected on order form should be added to AD group and the request should be closed. The mail id for the AD group is provided, but it is not available in the developer insta...

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Resolved! Task closure validation in flow before closing RITM

Hi, I have a requirement where i need to validate SCTASK closure in flow designer when closing a RITM manually. Scenario:Once the RITM is approved, automated tasks gets created via the flow and additional manual tasks can also be created. When RITM i...

Somujit1 by Tera Contributor
  • 927 Views
  • 1 replies
  • 0 helpfuls

How to hide a group record that only some users can see

I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others. 

Community Alums by Community Alums  
  • 970 Views
  • 1 replies
  • 0 helpfuls

Resolved! Could you help me choose an answer correctly?

Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...

Phuong Thao by Tera Contributor
  • 2668 Views
  • 6 replies
  • 10 helpfuls

Duplicate additional comments /Work notes getting created

Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry. BR on RITMvar comment;    var grtask = new GlideRecord('sc_task');    grtask.addQuery('p...

nkumari by Tera Contributor
  • 1572 Views
  • 1 replies
  • 0 helpfuls

Passing value from one page to another page in service portal

Hi , I have widget1 in page1 and I need to pass the request "number" value from page1 to widget2 page2 , when I click on a  request number on page1 , it should take me to page2 and fetch the "number" value .I need to pass that number to a script incl...

sameer S by Tera Contributor
  • 389 Views
  • 1 replies
  • 0 helpfuls