Record Producers

sushma9
Tera Contributor

Hi All,

I have few Questions .Please  provide me your suggestions .

 

1. Can we use the same variable set for both Record Producers and Maintain items  ?

2.I have created a variable called " x " for a record producer and i don't want that variable  now to be used on record producer which i am created  and i don't want to delete that variable .Can i use the same variable for different catalog items.

 

2 ACCEPTED SOLUTIONS

manjusha_
Kilo Sage

@sushma9 

 

You can use the variable in another catalog item.

If you open the catalog variable record -there catalog item field is present which shows the name of the catalog item ,if you want to use the variable in another catalog item ,just replace the catalog item name with new catalog item name.

 

If my answer solved your issue, please mark my answer as Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@sushma9 

responses inline

1. Can we use the same variable set for both Record Producers and Maintain items ?

-> Yes

2.I have created a variable called " x " for a record producer and i don't want that variable now to be used on record producer which i am created and i don't want to delete that variable .Can i use the same variable for different catalog items.

-> Since you don't want to use it you can keep that variable with higher order in that record producer and hide it using UI policy. You cannot inactivate that since you want to use it in another catalog item as well

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Peter Bodelier
Giga Sage

Hi @sushma9,

 

1. Yes you can.

2. Not completely sure what you mean here. Is it a variable outside a variable set? You cannot reuse those.
If it is a variable in your variable set, which you want to use on catalog items, and not on record producers? You might be able to do something with a client script, but might be easier to move it to a different variable set, and only use it where needed.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

manjusha_
Kilo Sage

@sushma9 

 

You can use the variable in another catalog item.

If you open the catalog variable record -there catalog item field is present which shows the name of the catalog item ,if you want to use the variable in another catalog item ,just replace the catalog item name with new catalog item name.

 

If my answer solved your issue, please mark my answer as Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

Ankur Bawiskar
Tera Patron
Tera Patron

@sushma9 

responses inline

1. Can we use the same variable set for both Record Producers and Maintain items ?

-> Yes

2.I have created a variable called " x " for a record producer and i don't want that variable now to be used on record producer which i am created and i don't want to delete that variable .Can i use the same variable for different catalog items.

-> Since you don't want to use it you can keep that variable with higher order in that record producer and hide it using UI policy. You cannot inactivate that since you want to use it in another catalog item as well

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader