Hi All,
I had a requirement where I have to show the 'email ID' instead of names when we try to tag someone in the comments/worknotes. Added this code in the calculated script in sys_user.name:
if (gs.getSession().isInteractive()) {
if (gs.action.getGlideURI() != "") {
if (gs.action.getGlideURI().getMap() != "") {
if (gs.action.getGlideURI().toString().startsWith("api/now/form/mention/record/")) {
current.email;
}
}
}
}
This works well when I try this in classic UI but, it fails to work properly in workspaces (I tried in CSM workspace and Service Operations Workspace). When I try to search someone, it is not showing proper results.
Can anyone help me with one of these:
1. This added functionality should only work in Classic and not in workspace (because workspace by default shows emails).
2. This added functionality should work properly in workspaces as well.
