Reference variable not visible in Portal for non-admin user but visible in classic view
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3 weeks ago - last edited 3 weeks ago
I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying the values.
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3 weeks ago
Are you using the same non-admin account for both the portal and Classic UI?
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3 weeks ago
Yes Testing with same account
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3 weeks ago
Ok I'm testing in my PDI and at first was not getting anything if the user did not have at least cmdb_read or service_viewer roles they could not see business application. So I created read ACL on the business application table to override the cmdb_ci tables ACL. I am not running onto the same issue as you. I also added a query range rule but it did not work. Will continue to test.
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3 weeks ago
I did some additional test and tried and list collector and a lookup select box variable types. It had the same issue with the list collector but worked as expected when using a lookup select box. I would put in a case with ServiceNow support as it seems to me to be an issue with reference type variables. Not an ACL issue.
