Rejecting/approving any Change approval request , the wf_activity is getting empty.

soumiks
Tera Contributor

When I am Rejecting/approving any Change approval request , the wf_activity field is getting empty. can anyone explain/ know how it is configured for normal change ? 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@soumiks 

the wf_activity field gets populated when approval is generated for record.

It's an internal field and you need not worry on how it's handled etc by platform.

check this for more explanation

Is wf_activity reference safe to use? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

HI @Ankur Bawiskar , 
I want to know the configuration , because in my case this OOTB behaviour is not happening, as this activity is not getting empty so next time when I am again requesting for approval in authorize stage , it is moving the rejected approval as requested.
so it would be a great help if you can suggest any point to diagnose the issue . 

@soumiks 

By default that field is inactive in fresh instance. So I believe it's some other issue in your case.

AnkurBawiskar_0-1753078322513.png

 

but check how that field works in the below link

Is wf_activity reference safe to use? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader