Hi @prachi_
Unauthorised changes has been tracked in SN under the change type= emergency. OOTB there is no validation on this flag and it works well if you have Event Management and discovery on place.
Now how to govern:
- As per my earlier experience, we add this KRA for our team no one allow do any unauth. change in system
- Once a Unauth. change happened, need a good PIR and see the cause ( Training issue / process gap) etc.
- To stop unauth. changes regular connects / training session has been arranged
- we did mock drill to test the team are they actually following the guidelines or not.
- Present all unauth changes in regular meetings.
I worked as change manager , so happy to hear more thoughts from you on above points.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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