Relation between Assigned to and Assignment group

[Praveen Paleka2]

In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There is more to it.

[#2]

Hi Praveen,

Assigned to is dependent field on Assignment Group and in addition to that their is a simple reference qualifier applied on the assigned to field (R.click on assigned to > configre dictionary > under reference specification tab) .

This reference qualifier will show the users having ITIL role from the selected assignment group in yor assigned to field.

Mark if Correct/Helpful

Regards 

Ajay

[Praveen Paleka2]

Hi Ajay,

Your approach will only filter the list of assigned_to field with only ITIL users not necessarily from the selected assignment group. Meaning i will still be able to fill assigned_to field with a user from another group.

Thanks

Praveen

[rahulyamgar]

Hi Praveen,

You got answer to this one. I am curious too !

Thanks,

Raul

[Subhojit Das]

Hi,

Please refer the link:

https://community.servicenow.com/community?id=community_question&sys_id=9a681abfdba23340feb1a851ca96...

Regards,

Subhojit Das