I want to make the work notes and additional comments switchable like how it is in Incidents I bought the fields but it looks like this II wqant to make it look like this Thanks in ton
Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic in the backend, can anyone please help me to understand the difference between these tables?
Hi Community, In our development instance, I have the Virtual Agent set up on our Service Portal page to allow a customer to “Contact Live Agent”. When this option is selected, the agent I am impersonating in Agent Workspace Home is set to be availa...
Hi, How does ServiceNow remember the last dashboard a user accessed? We have dashboards set as the Home. Thanks, Adam
How are groups using the category and subcategory fields within incident? With CSDM/CMDB CIs what are using category and subcategory for and how are they leveraged in analytics and automation? We are on Quebec moving to San Diego and are looking for ...
Hello! We have a several SLAs setup and running for a particular custom task that has a long life (months). We recently updated the duration for one of the SLA definition on this task. Here's what we are seeing:For task records created prior to th...
Hello Team, I have few related lists on few Ticketing Modules. .and I want to remove "Edit" button on one of the related list on HR Form, based on some condition. For EX: if the ticket state is transferred, The below related list should not have "Edi...
We have a knowledge base(public) and the articles created under it have a different view(public) . a new module is created under knowledge menu to track/view /create knowledge articles of the KB and view rule is also created for it so that when the u...
out of the box servicenow provide 22 langugae and romanian language is not their, and we want that language in out production so what steps we can approach.
Wanted to add help text to variable set
Hi,I have installed Walk up experience plugin in my personal developer instance. impersonated as Walkup test user, got "authorization error". Then Searched in community and understood that the user should have only one role (sn_walkup.walkup_login) s...
Hello Everyone. I was given a task , having issues figuring it out. 1.As a knowledge manager/owner/author , i must receive a yearly reminder email to review the article from the day it was published .If article requires update send a weekly reminder ...
I want to create normal change and standard change from the Case table which is in the customer service application. I want the same user experience as how change is behaving on the incident form. So I have modified the out of the box change Ui acti...
Hi, Can you please explain this in simple terms? DEVELOPER TIP: Use data sources instead of tables. If a data set changes, developers only need to modify the data source not all reports using the data source. Regards Suman P.
Hi, I need to compare two date/time fields in flow designer. One is from the variable in catalog item and other's current date/time. Please assist.