Resolved! How to do all type of file downloading in ServiceNow catalog form?
Hi Community, I want to do all type of file downloading in ServiceNow catalog form can anyone tell me how to do the coding for all type of file? Thanks, Rabindra
Forum Posts
Need to send Attachement via REST message along with other data to Azure Devops
Hi All and @Ankur Bawiskar , I have refered and gone through many posts in community but was not successful, Requirement is I have a BR that creates a ticket in Azure Devops if a checkbox is enabled, this works fine but I also need to send attachme...
What is significance of "Retain References" check box in Archive Rules?
Hi, What is significance of "Retain References" check box in Archive Rules? What are the pros and cons of "Retain References" check box in Archive Rules? is it best practice to check this box? Thanks,
checkbox mandatory in widget
Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...
change not moving to review state in some cases
When clicked on review in change request, it doesn't move further neither throws any error/message
Change Scheduling assistant is not working properly after creating Blackout and Maintenance Schedules
Hi, I have a requirement where we have to create a change schedules for Blackout(for every first Tuesday of the month) and maintenance(for every Tue, Thu, Sat and Sun of the week). I have created two change schedules one for Blackout and one for main...
Resolved! Need Help in Passing Variable Values to URL
Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...
Unable to Update Additional Comments field on a form using UI action
I have created a UI action, through that only the "Status" & "Additional comments" field should get updated. if i click the button without entering any "Additional comments" , error message should display. I have written below script in that UI actio...
Resolved! How to identify the list of changes created from a specific standard change template?
We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?
Can a UI action be set to open a specific catalog item?
Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...
Resolved! Why Predictive Intelligence is used if the same thing can be achieved via Assignment Rules?
Hi, I have a question that What is the use of implementing Predictive Intelligence (PI) in ITSM if the same thing can be achieved via Assignment rules. For example: We have a use case template in Predictive Intelligence workbench, to populate Assignm...
How to integrate Avaya CM with ServiceNow - CTI Integration
Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
Create a catalog item that generates an existing standard change template and then generates catalog tasks once the standard change is completed
So need some assistance please. After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...
Auto close resolved incidents business rule and scheduled item is not working as expected
We have defined business rule, scheduled item, and system property to auto close the particular resolved incidents, but not closing the incidents and not getting any logs in system logs. can someone please help on it. here am pasting BR, schedueld it...
Resolved! Not able to create subflow input of type record
Hi, I want to use an input variable in the "Ask for approval" action. When my input is a string (sys ID) this happens: As you can see, the table isn't getting populated (meaning that I can not use this action). If I try to use the input "records" th...
