Hi, When state is in-progress i changed to awaiting info,the hr task state also waiting info.I did this and written below code. after that when ever i click on move in progress button, task state need to change - open but it is still in awaiting in...
Hi Experts, I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check? I am not sure where do those list occurs. Do we need to check any SLA configurations. Ca...
Can anyone please help in how to write the code in the below BR for the below scenario? var grAppr = new GlideRecord('sysapproval_approver'); grAppr.addQuery('sysapproval', current.sysapproval); grAppr.addQuery('u_injectorss',false); grAppr.query();...
Hi All, Having some issue with getting an error message on a REST web service. Over the BR, I have kept as below to replace special characters in short description. r.setStringParameterNoEscape('short_description', current.short_description.replace(...
Hi all, We have a requirement to update an attribute in Server table when server has a domain controller. We have created a 'After Insert' Business rule on table cmdb_rel_ci and updating the Server attribute in advanced script. When a relationship fo...
Hello. I get an error with "Glide Ajax" in a scoped application. It was output as follows in the system log. (I got this error in the service portal, but not in UI16.) ”Script: AjaxTest not found in scope: global, and HTTP Processor class not found: ...
We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.Has anyone come across a setting...
Hey, Our Change Management Team would like a way to create a blackout that is for a business service offering. They would like the conflict detection to run on the Impacted Services/CIs section of the change record. For example we might not want anyt...
Hi Everyone, In the list view of a table when I do configure --> List layout and select the columns what to be shown, it is not reflecting globally. When I impersonate other user, I see unwanted columns also. Also, it is showing this below message: ...
Hi All, i have created the custom table 'u_exceptions' table in this table we have 'u_reevaluation_date' field so now the schedule job will run every day, where u_reevaluation_date is 7 days from today. When that happens, the Scheduled Job should mak...
Good Morning, Please can someone advise, within the Agent workspace incident view we would like a few sections auto minimised as they are not always used and just an extra step in workspace agent for the SD member to fill out/scroll through. Can you ...
Approval from manager in flow designer.I am having one variable in catalog item as request_type inside that I am having few choices/category. When user select project create and project modify then only he will ask for approval and the once approved ...
If Logged in user is belong to one of the group "RMA Approvers" or "Network" then that records only need to be display to that logged in user, not display all available records. i have created ACL,not working.
HI all, I need to add SLA field to the incident and task_Sla tables . I tried by adding sla field to Task_sla but it's not showing anything. Any solution. thank you
Hi, How to get the number of open tickets assigned to the current assignment group and have to display a message like-"The assignment group has (this number of)tickets open"? Regards, Akhil