Relation between Assigned to and Assignment group
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‎08-04-2018 10:20 PM
In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There is more to it.
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Incident Management

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‎08-05-2018 12:12 AM
Hi Praveen,
Assigned to is dependent field on Assignment Group and in addition to that their is a simple reference qualifier applied on the assigned to field (R.click on assigned to > configre dictionary > under reference specification tab) .
This reference qualifier will show the users having ITIL role from the selected assignment group in yor assigned to field.
Mark if Correct/Helpful
Regards
Ajay
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‎08-08-2018 04:33 AM
Hi Ajay,
Your approach will only filter the list of assigned_to field with only ITIL users not necessarily from the selected assignment group. Meaning i will still be able to fill assigned_to field with a user from another group.
Thanks
Praveen
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‎07-13-2020 11:11 AM
Hi Praveen,
You got answer to this one. I am curious too !
Thanks,
Raul
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‎07-13-2020 11:45 AM
Hi,
Please refer the link:
Regards,
Subhojit Das