Relation between Assigned to and Assignment group

Praveen Paleka2
Mega Contributor

‎08-04-2018 10:20 PM

In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There is more to it.

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‎08-05-2018 12:12 AM

Hi Praveen,

Assigned to is dependent field on Assignment Group and in addition to that their is a simple reference qualifier applied on the assigned to field (R.click on assigned to > configre dictionary > under reference specification tab) .

This reference qualifier will show the users having ITIL role from the selected assignment group in yor assigned to field.

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Regards 

Ajay

 

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Praveen Paleka2
Mega Contributor
In response to

‎08-08-2018 04:33 AM

Hi Ajay,

Your approach will only filter the list of assigned_to field with only ITIL users not necessarily from the selected assignment group. Meaning i will still be able to fill assigned_to field with a user from another group.

Thanks

Praveen

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rahulyamgar
Tera Guru
In response to Praveen Paleka2

‎07-13-2020 11:11 AM

Hi Praveen,

You got answer to this one. I am curious too !

Thanks,

Raul

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