Relation between Assigned to and Assignment group

Praveen Paleka2
Mega Contributor

In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There is more to it.

6 REPLIES 6

Not applicable

Hi Praveen,

Assigned to is dependent field on Assignment Group and in addition to that their is a simple reference qualifier applied on the assigned to field (R.click on assigned to > configre dictionary > under reference specification tab) .

This reference qualifier will show the users having ITIL role from the selected assignment group in yor assigned to field.

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Regards 

Ajay

 

Hi Ajay,

Your approach will only filter the list of assigned_to field with only ITIL users not necessarily from the selected assignment group. Meaning i will still be able to fill assigned_to field with a user from another group.

Thanks

Praveen

Hi Praveen,

You got answer to this one. I am curious too !

Thanks,

Raul