Release Management Feature Actual Start date

[Brian Lancaster]

I has asked to look into why the actual start date and actual end date are the same on features. It seems that Actual start date does not populate until the state is work in progress which make sense. However, when you go to another state like Testing/QA when you save the record Actual start date is wiped out. Finally when you go to closed complete the Actual start date and the Actual end date are set to the same thing. Any idea what is causing this? I don't see any BR running when this happens only the global Save UI Action which does not seem of have any code for this.

[Dr Atul G- LNG]

Hi @Brian Lancaster 

Sorry for delay in response. Here is the recording of that session :

https://www.servicenow.com/community/itsm-events/introducing-digital-product-release-revolutionize-y...

[Brian Lancaster]

Also during the Webinar did they mention of this has a cost to it or not? I noticed it is part of DevOps were release management is part of ITSM and did not require a separate subscription.

[Dr Atul G- LNG]

Hi @Brian Lancaster 

As far i know ,in these kind Of session SN never discussed anything about pricing.

Also as far I remember,  DPR is not part of standard subscription.

I request you have a visit on recording, which will provide you more details.

[Brian Lancaster]

I had asked before you provided the link to the article. Unlike release v2 which is part of standard DPR is not 😥. I did not hear anything about bout deprecating it. They just called release v2 the legacy release tool.

[Dr Atul G- LNG]

Hi @Brian Lancaster 

Greetings!!

Yes DPR is not part of standard package. Regarding sunset of Rel V2, let me find out the documentation and share with you.  or you can log a case with Now Support or reach out to SN account team. But I am sure it is going to be sunset soon.