Remove Duplicate Approvers

Blaze2 · ‎07-11-2016

I noticed an issue within Change where Approver Names are repeated 2x's

Anyone know why this is happening and how to correct it?

frappe · ‎07-15-2016

I figured it out, this is my bad. In my Dev instance I cloned the workflow Change Management - Normal. I didn't publish the workflow that I remember. I believe when I cloned the workflow the new version was set to active so I had 2 workflows running and thus duplicate approvals. That said it was confusing because in the workflow editor it appeared that I was able to inactivate and delete the workflow (but it wasn't working). Being new to workflows I thought I could delete it under Workflow Versions but that didn't work either. Eventually I figured out I needed to go to Active Contexts and delete anything running associated with the workflow I wanted to delete, then I was able to delete the workflow and my issue is resolved.

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Blaze2 · ‎07-15-2016

I ended up just doing the same pretty much. I deleted the workflow and did it again without the extra internal workflow (Still don't get why they did that other than laziness)

I am glad you were able to figure it out as well Kristin.

Good luck

Mike Hill1 · ‎07-15-2016

One thing I have seen that can cause duplicate approvals if when there are duplicate user-group relationship records. Essentially it lists the user in the group multiple times. Group approvals don't check for unique users, they generate an approval record for each record. Had some issues with initial user import that caused some people to be in the same group twice.