(Task 3) Configure category and subcategory choices and dependent values
I was able to complete part 1 but I'm stuck on trying to complete part 2 & 3
Forum Posts
The Complete Practitioner’s Guide to ServiceNow SLAs: From Foundation to Advanced Implementation
ServiceNow SLAs — Definitive Guide (Comprehensive, Practical, Actionable)This long-form guide explains Service Level Agreements (SLAs) in ServiceNow from first principles to advanced implementation. You’ll get: core concepts, how SLAs are modeled in ...
Resolved! Catalog item - Request cancelled for end user
SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically without triggering approval it automatically ch...
Why do Incident SLAs look green in ServiceNow while users are still unhappy?
In our ServiceNow instance, Incident SLAs for response and resolution are consistently being met and reporting shows “green” performance. However, user feedback remains negative and we continue to see repeat incidents, reopenings, and escalations.Fro...
How to delete the record in asmt_metric table
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
Resolved! Best way to cleanup inactive Catalog items and its associated records.
We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...
Resolved! PagerDuty Spoke Flows and Actions for On-Call Scheduling
I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...
Resolved! costs and savings associated with change tasks and CRs
To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?
Resolved! What can the incident_manager role actually do that ITIL can't?
Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...
Separate catalog items or unique catalog item for different operations related to a common topic
Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...
Resolved! In Employee portal once i click on Reopen button a popup with additional comments should appear
Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...
How to allow ESS users to cancel Requests via Portal
What is the best method to allow ESS users to cancel Requests from the Service Portal?
Service Bridge: Remote Choice Dependency Configuration Help Needed
In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...
Resolved! How to deactivate the oob readonly dashboard on sow
Hi,I want to deactivate the oob dashboard under service operation workspace so here i cant able to deactivate due to readonly.Can anyone please help on how to deactivate the oob dashboard. Thanks!
GlideImportSetLoader and GlideImportSetTransformer in ServiceNow
In complex ServiceNow implementations, bulk data loads from external sources are a common requirement — whether for configuration data, CMDB population, or integrations. Generally, we use UI buttons to load and transform the data into the ServiceNow ...