Can someone explain the purpose of the parent groups? I would like to setup our support function into 3 parent areas each with multiple teams within them. Each parent group has one manager and I would like them to be able to see all their teams work ...
Hi All, For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this.
Hi All,What type of questions i might get in the interviews for integrations SOAP and REST?Scenario based questions? and answers to it.
Hi All,I am using top.window.location in client scripts to redirect to a specific page which is working fine in regular browsers. When I am testing this is iframes, I see browser console error and also it is not redirecting. Is there any other way we...
Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks!  
Hi Connections, Help me find out how the impacted_service field on em_alert table populates zero, is it OOB if yes which script is doing helping to populate i want to know otherwise is any other functionality running behind or is it depend on event m...
I have a catalog item with multiple groups of label+checkboxes. Is there a way to make the user check at least one of the boxes in any of the groups? This is easy when we have only one group, but it is possible to make a UI policy that will work acro...
We have a case where we need a few catalog items to be used by 2 different partners(companies) in an order guide, where one of the partners needs to have a different request fulfillment flow for the catalog item requests raised from that order guide,...
What does sc_cat_item.request_method do?
Is it possible in ATF to @ someone in a ticket and validate the outbound email sent
Hello all,I used to have a report at a different company that would show the Assigned To all ticket updates made by someone other than themselves or system, so they'd know an update arrived and needs to be reviewed. I've tried multiple ways but canno...
Hello, I have the following task:In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab". The task is to change that to details.How is this possible? Thank you,Elena
Hi,i have a variable site code it should be populate in the task 1 when condition met I have another virable like new location if we select new location then only site code need to populate.based on this two other catalog task in that if it is new lo...
How to add service catalog wizard to the service portal ? I have gone through service now docs but there is no information about how to configure it but there is no information how to add it to service portal? Do anyone have any idea on this how to a...
Greetings, I am currently in the process of setting up an "After Hours" On-Call rotation for a group and have been unable to configure the shift to rotate at the correct time. The shift has been setup so that there is someone On-Call from 5pm to 8am...
