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Priority breakdown not working in performance anylytics widget

Hello Community! I have requirement Add the Average incident resolution time for the last 6 months_ALL groups (4 groups) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for the ...

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Asha Pathak by Tera Contributor
  • 240 Views
  • 2 replies
  • 0 helpfuls

Hide Variable based on Select Box choices

I have a select box variable with multiple choices, I need to show other variables based on select box choices.If choice A is selected, variable AB and AC should be visible.If choice B is selected, only variable AB should be visible.Am able to achiev...

David Boom by Tera Contributor
  • 860 Views
  • 14 replies
  • 0 helpfuls

Export Knowledge Bases and its categories as XML

Hi Guys, Any help is highly appreciated.These are the KBs that need to be exported. Can someone explain me how to ensure the KBs, categories, articles, user criteria, nested categories and what else is needed to be exported to XML?I am thinking that ...

satya30 by Tera Contributor
  • 479 Views
  • 5 replies
  • 0 helpfuls

Add catalog item to the dashboard

can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this

satya30 by Tera Contributor
  • 521 Views
  • 10 replies
  • 0 helpfuls

ITSM - Assignment Rule Issue

Hi Team , We have a assignment rule created , which intents to assign a specific group havig 4 members .Group - ABCUser - 1User - 2User - 3User - 4 The assignment rule is assigning  tickets to only 2 User and not the other 2.I tried removing U3 & U4 ...

SandeshD by Tera Contributor
  • 621 Views
  • 9 replies
  • 0 helpfuls

Create report in Performance anylytics

Hello Community! I have requirement.Add the Average incident resolution time for the last 6 months_ALL groups (4 group names) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for...

Asha Pathak by Tera Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls