How to remove hyper link of case number in public survey
Hi, If we enabled public survey it will visible like below screenshort.How to remove hyper link of case number.Can anyone please help on this, It will be useful.Thanks!
Forum Posts
Influence the Future of AI Agent Performance at ServiceNow
Have you implemented AI Agent Studio in your production or sub-production environments? We want to hear from you! The ServiceNow UX Research & Insights (UXRI) team is conducting a study to better understand the value and ROI of AI Agents from a custo...
Resolved! New to ServiceNow. PDI
Hello, Sorry for my intrusion. I'm lost. I wanted to learn ServiceNow ITSM and GRC. I got my PDI, but I don't know where to begin. Would anyone be able to recommend or show a step-by-step path to get started? What learning module do I need to start? ...
Retrieve data from Window server
Hi ServiceNow Community,I'm looking for guidance on how to fetch attachments data stored in JSON file from FTP Windows Server (Windows OS) through a Linux-based MID Server in ServiceNow. Specifically: Is it even possible to use REST API to retrieve t...
How to create a rep based on Due date which will show which have due date on next working date
Hi, I've a requirement to create a report on RITM table based on due date field, it should show count of RITMS which have due date tomorrow If current day is Monday to Thursday, but current day is Friday, it should show the records which have due dat...
Flow is not being Triggered when a record is inserted through Insert Record step in ATF
We have an import set Table- Table A. There are no Transform Maps defined, but a Flow will be triggered when a Record is Inserted into Table A.I created a Insert Record ATF step to Table A, the flow is not being triggered and the Test step is failed ...
Resolved! New Workspace for Default view
We want to add a workspace in the Workspaces list (the attachment shows the list that I am refering to). The new workspace, should only show everything on the default view. We want this to give our users an easier way to switch from SOW to default vi...
User Case of SPO
Hi Community, Currently I am assigned on SPO, previously worked in ITSM, Integration and Portal. I need one use case that I can demonstrate on my PDI and one standard use case. Anyone has use cases from these modules. Your help is appreciated. Thanks...
if approval rejected in workflow related to Change Request task then no need to create Change Task
Hello Everyone, I have one existing functionality. I want to update that one. Requirement is: when we create one Catalog item then Change request and RITM are getting created . After creation of Change request based on condition that will...
How to track history of an asset -- Want to generate a report
Hi Friends, Could someone please let me know, how can I generate a report which shows history of a particular asset based on asset state ? Thank you.
How to find missing records in service now ?
Hi All, I had created few records on a table using a record producer but now unable find those records in that table. Also checked deleted records but couldn't find. So where can I find those missing records ? Thank You
Transfer content when transferring the department via XML
I want to add a department on the development machine and transfer that information to the production machine using XML.When adding the department, I selected the option to associate the department with a company.In the case of transfer via XML, does...
Custom Portal Loads Twice
Hi Team,We have a custom portal built upon Service POrtal. When we try to open it is loanding 2 times. At first it will load with 'company_name.service-now.com/<portal_name> then it loads again with 'company_name.service-now.com/<portal_name>?deviceT...
Show Catalog Item to all Users on Order Guide with an User Criteria
Hi, We have a Catalog Item availabe for ITIL Users only via User Criteria which works great. We are now building a Order Guide & the ask is to make this Catalog Item visible on Order Guide to all users & when it's stand alone tie it to the User Crite...
Resolved! How can I add a mail script to the subject line?
Hello experts please I need your help, how can I create a mail script that can be added to the subject line of an email? There are 2 fields in the incident form: *Subcategory *Missing CI the subject line needs to change based on the user selection: ...
