Hi Team, Any solution for the below one Kindly let me know. The out-of-the box Duplicate CI Remediator remediation process for closed/inactive Change Requests does not update the configuration item reference field with the main CI. Thanks in advance....
Hi Team, I need to add a 'Test Connection' button on the properties page (basically i categorized the properties and showing them inside a new menu item.) How can we display a custom 'Test Connection' button on the same. Thanks Bishal
Hi Everybody,I've been trying to figure out how to add labels to Surveys and am having no luck. I've seen labels referenced in old posts (such as mark.stanger's post here - Multiple Checkbox Variables in Service Catalog and Surveys - ServiceNow Guru)...
Hi all, Need immediate help.. I am not able to find BRT Timezone in servicenow..It's not available. Is this ok if add this timezone in sys_user table timezone. Thanks, Preethi
Hi team,Please help me how to configure templates in service operations workspace
Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script, While perform ATF for interaction to check the case, ...
I would like to configure the UI Action "Create Change Request" on an Incident, so that when the user selects a Normal Change Request, some additional fields are copied over from the Incident. The UI Action creates a modal interceptor that allows yo...
Is it possible to add user tokens and synonyms through the import of an Excel template?To add user tokens, I downloaded the Excel template, entered the information (entered text and tokens), and imported it. Although the import was successful, the us...
We are planning to disable incident creation using inbound action, instead go with creation of Interactions so that the Service Desk can convert them into INC or SR or CASE etc. What are your thoughts on this? Do you see any challenges?
i have activated the risk assesment plugin and based on my questions we are calculating the risk.Now post risk assesment is calculated i have the below requirement as well Normal Change (Minor) - 3 days lead time requiredNormal Change (Major) - 7 day...
Hi, If we enabled public survey it will visible like below screenshort.How to remove hyper link of case number.Can anyone please help on this, It will be useful.Thanks!
Have you implemented AI Agent Studio in your production or sub-production environments? We want to hear from you! The ServiceNow UX Research & Insights (UXRI) team is conducting a study to better understand the value and ROI of AI Agents from a custo...
Hello, Sorry for my intrusion. I'm lost. I wanted to learn ServiceNow ITSM and GRC. I got my PDI, but I don't know where to begin. Would anyone be able to recommend or show a step-by-step path to get started? What learning module do I need to start? ...
Hi ServiceNow Community,I'm looking for guidance on how to fetch attachments data stored in JSON file from FTP Windows Server (Windows OS) through a Linux-based MID Server in ServiceNow. Specifically: Is it even possible to use REST API to retrieve t...
Hi, I've a requirement to create a report on RITM table based on due date field, it should show count of RITMS which have due date tomorrow If current day is Monday to Thursday, but current day is Friday, it should show the records which have due dat...
