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Remove 'duplicate' RITM from an Approval Report

rconstantino
Mega Sage

Good afternoon,

We have many catalog items with multiple approvers.

How can I filter out a report so that it only shows one approver per RITM even if the RITM has multiple approvers?

 

In the attachment there are RITMs showing approval for 9; approval for 6 - only want to show one per RITM

 

Thank you in advance,

Rachel

8 REPLIES 8

Hemanth M
Tera Sage

Hi @rconstantino ,

 

its simple - don't group by "Approval for"  it shows one row per one approval though their are tagged to single RITM

 

do you have a different requirement?

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

I only grouped by 'approval for' to show the issue.

rconstantino_0-1790009638436.png

The RITM ending in 778 - this has 9 approvers on it; I want the report to only display this once.

How do I achieve that?

Hi @rconstantino ,

 

Can you add a large image (when you paste the image, click on large size) - unable to read the above one and also when you say "I want the report to only display this one" - which one are you referring, this could be a group approval, could you please provide more context?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Sorry about the image.  I've uploaded  again so hopefully this is better but i do have to blur out most of the screen shot.

Under approval for - there are 9 rows for RITM ending in 778 because that RITM is pending approval from 9 different users (the RITM only requires 1 out of the 9).

Not shown in the screen shot there is a RITM ending in 813 with 6 rows.

 

For each RITM that has multiple rows because of multiple approvers how can I show on the report only one row for each RITM that has multiple approvers?

 

Is it possible (with a data source or other means) to only show one row for RITM.