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Remove 'duplicate' RITM from an Approval Report

rconstantino
Mega Sage

Good afternoon,

We have many catalog items with multiple approvers.

How can I filter out a report so that it only shows one approver per RITM even if the RITM has multiple approvers?

 

In the attachment there are RITMs showing approval for 9; approval for 6 - only want to show one per RITM

 

Thank you in advance,

Rachel

3 REPLIES 3

Hemanth M
Tera Sage

Hi @rconstantino ,

 

its simple - don't group by "Approval for"  it shows one row per one approval though their are tagged to single RITM

 

do you have a different requirement?

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

I only grouped by 'approval for' to show the issue.

rconstantino_0-1790009638436.png

The RITM ending in 778 - this has 9 approvers on it; I want the report to only display this once.

How do I achieve that?

Hi @rconstantino ,

 

Can you add a large image (when you paste the image, click on large size) - unable to read the above one and also when you say "I want the report to only display this one" - which one are you referring, this could be a group approval, could you please provide more context?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026