Remove prefix from table name in sys_attachment table

Nishant26 · ‎07-31-2023

I need to update the attachment from record producer to the incident table form. I am seeing "ZZ_YY" prefix in the table name field on the sys_attachment" table. this is causing the error while executing the code.

Here is the code:

var gr = new GlideRecord('sys_attachment');

if(gr.get(producer.number_list)){ //attachment field name

gr.table_name='incident'; //copy to table name

gr.table_sys_id=current.sys_id;//copy to record sys_id

gr.update();

}

I need to remove the prefix "ZZ_YY" from the table name field in the sys_attachment table. how can this be achieved.

Thanks!

Ankur Bawiskar · ‎08-01-2023

@Nishant26

can you try this code?

I have commented this line

// new global.VariableUtil().copyAttachment(gr.sys_id, current.getTableName(), current.sys_id);

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

    var gr = new GlideRecord("sys_attachment");
    gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
    gr.addQuery("table_sys_id", current.sys_id);
    gr.query();
    if (gr.next()) {
        gr.table_name = current.getTableName();
        gr.update();
        // new global.VariableUtil().copyAttachment(gr.sys_id, current.getTableName(), current.sys_id); 
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

kevindang · ‎07-21-2025

Hi @Ankur Bawiskar - Do you know why this line of code is removed for sc_req_item table and the attachments still show up on attachment list on top of the record whereas the same line of code needs to be added for sn_hr_core_case table for the same reason? Thanks

Ankur Bawiskar · ‎07-21-2025

@kevindang

Can you post a new question and share all the details there and tag me there as this is an old thread?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

kevindang · ‎07-21-2025

Thanks, Ankur. I just created a new post here: https://www.servicenow.com/community/itsm-forum/follow-up-question-remove-prefix-from-table-name-in-...