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‎06-18-2024 05:04 AM
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‎06-19-2024 02:10 AM - edited ‎06-19-2024 02:12 AM
Hi Sarah,
I believe, if you are trying to update the OOTB roles that have been inherited from other roles, then it could lead to an issue with the access to other applications.
To answer your query you can definitely remove the roles - Open the role ->check the related list and edit the role.
Once the role is removed from here, the inherited role will also be removed.
So ideal solution would be to remove the roles from the user and add individual required roles only, that are needed.
If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!
Thanks & Regards,
Sanjay Kumar
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‎06-18-2024 06:40 AM
Hi @Sarah Bouil
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-19-2024 02:10 AM - edited ‎06-19-2024 02:12 AM
Hi Sarah,
I believe, if you are trying to update the OOTB roles that have been inherited from other roles, then it could lead to an issue with the access to other applications.
To answer your query you can definitely remove the roles - Open the role ->check the related list and edit the role.
Once the role is removed from here, the inherited role will also be removed.
So ideal solution would be to remove the roles from the user and add individual required roles only, that are needed.
If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!
Thanks & Regards,
Sanjay Kumar