Cannot hide Application Service Group 'All'

[hectorbg95]

Good morning,

I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the service is still displayed.

[Anurag Tripathi]

Hi,

You have the reference qualifier conditions using OR condition. Try with the AND

Same filters , just joined using AND operator instead of OR.

[hectorbg95]

Hi,

Same issue with AND operator. The filter works on the table but not on the field configuration.

Regards.

[Anurag Tripathi]

This dictionary is on the task table (where you have added the reference qualifier), but I'm sure you are using the form on a child table (like incident). Please check if there is a dictionary override (there would be a related list tab on the bottom of the Dictionary Entry form) for that table and if there is, then change the reference qualifier on the dictionary override.

[hectorbg95]

There is not any dictionary override. This field comes from the task table.

The problem is that All is a value that is set in ServiceNow to organise all services and cannot be removed or modified. The only option I have found to be able to do this is through a business rule or ACL.