Remove the ability to raise standard change not from a template

[arthikamugundan]

Hello,

I have a requirement where I should have to remove the ability to fill new fields every time we create a std change record, Instead we're required to make choosing the template for std change as mandatory.

The solution I proposed was to make the fields read-only for the user on submitting the std change and prompting them to select from the template since it is a std change.

I would like to invite new ideas to this requirement so that I could learn the best possible solution for the same.

Thanks for reading,

Arthika N

[pooja33]

Hi Arthika,

I am looking for something similar, did you get any info on this ?

What is the way you have used to mandate user to select a template (using Apply Template option) for raising Standard Change ?

[Stijn Verhulst3]

Hi Pooja,

it's just a wild & quick idea: wouldn't it be a possibility to use Wizards (Wizards - ServiceNow Wiki) and redirecting the user to this wizard when clicking the 'Create New' module?

Kind regards,

Stijn

[poyntzj]

Or you can create a new form such as "Standard Changes"

Provide a name field which is the Name of the standard change (so monthly patching, Catalog Item Update, etc)

It has a number of fields that correspond to each field on the Change Form

These are filled in as required

In the change form, if you allow the user to choose the Change Type, when Standard is chose, a "Standard Change Form" drop down appears and has all the Standard Changes

When the standard change is chosen, all the fields on the new Change request are completed as per the information stored in the "Standard Changes" form.

you can also mark the fields read only if you want after this, or leave them to allow the user to make some tweaks / minor updates to the information

Cheers

[klechar]

Julian,

All of our fields on our Standard Changes are currently read only.   I'd like to make some of the fields editable.

How would you do the following as you stated above?

you can also mark the fields read only if you want after this, or leave them to allow the user to make some tweaks / minor updates to the information.

Thank you,

Robin K