Display Change Schedule to Service Operations Workspace
Hi everyone, Is there any way to add a Change Schedule to SOW? For example, to the left navigation bar, or to the landing page.Thank you in advance and best regards,Victoria
Forum Posts
Can't able to view fields from list view
Hi Community, For one of the user, they can able to see the state and substate from form view in RITM table. But can't able to see in personalized list , list view . Can anyone help on this . THANKS,Tulasi
How i can Add seugo ui font to the email notifications in servicenow?
Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?
SLA Reports Due Date Conditions
Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...
Automatically display related information
Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you
ServiceNow and SailPoint Identity Security Cloud Integration
I need to integrate with SailPoint for access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...
Resolved! Restrict View Changes for 'View_changer' Role on Requestor Table
Hello, We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restriction. How can we d...
Resolved! Tie-breaker sort order for Knowledge Articles when sorted by "Views"
Hi everyone. I have a question regarding the sort order of Knowledge Articles. In our Knowledge Base, when a user selects "Views" as the sort criteria, articles are displayed in order of view count. However, I would like to know the logic when multip...
CSA Delta exams
I passed my CSA exam on Monday and wondering how the delta exams work. I just got an email about Zurich delta exams from ServiceNow university and wondering if I will have to take the delta exams? Also when do I pay the maintenance fee to keep the ce...
Client script dosn't work on workspace ITAM
Hello; Hello i want to auto populate fields on asset form for the assigned to field ; but I have probléme on ITAM Workspace; My client script works on back office normaly but it dosn't working on ITAM Workspace!Have anyone an idea about this problem...
SLA is not being breached!
hi everyone, I'm working in the project where we have customised the SLA Default Flow. The problem we're facing is regarding SLA is not being breached rather cancelled. We have checked everything like SLA definition, all the states are defined but s...
Asset v/s CI
Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow. As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. ...
SNI | Request for Report Creation Based on Specific Group Activity
Please provide business justification/additional information for this request: Need help with a monthly report of Incidents and Service Request which were once assigned to our Assignee Group : Servicenow It ServiceHow we can achieve this requirement.
Properties about automatic sys_user creation from email
In our instance:glide.pop3readerjob.create_caller = falseglide.email.create_userid_from_email = trueSo, does the system create a sys_user record when an email comes from an address that does not match any existing user?reviewed the following document...
Creating new reacord under m2m_connecte_content table after publishing the article
After we publish the knowledge article by tagging the topic under it for each and every published version it will create a new record under topics in m2m_connected_content table is that a servicenow behavior and let me know where it is configured? ...
