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Resolved! How we can select record in ATF servicenow by checkbox in list ?

I'm creating a problem and then I'm adding a incident into it from incident section. I'm getting list of incidents and i wanted to click on any of the checkbox related to any incident. Please tell me how to select record in ATF servicenow by checkbox...

RutikS by Tera Contributor
  • 1080 Views
  • 6 replies
  • 0 helpfuls

Resolved! OOTB flow for Catalog Items

Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?I’m looking for something that covers the following flow:A request is submittedA Requested Item (RITM) is aut...

AmM01 by Tera Contributor
  • 967 Views
  • 2 replies
  • 0 helpfuls

'Notification Preferences' widget is not working

Hi All I want to add 'Notification Preferences' widget in our Employee Center to give the user possibility to manage their notifications, but after add this widget it looks like:I want to find to some source where there will be step by step instructi...

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Kasia5 by Tera Contributor
  • 354 Views
  • 3 replies
  • 0 helpfuls

Knowledge Articles font

Hello, we have a requirement to change the Knowledge Article template (KCS, Standard, KE) font from Verdana 8pt to Verdana 10pt, we achieved this requirement by modifying the CSS styles in the HTML content of the Templates like (KCS, Standard, KE) ho...

Resolved! Issue with script include

Hi,I want to popup an alert when an incident is opened and if any of the sla attached of that incident has crossed 50%. PFB CS and script include for the same. Not sure where i am going wrong as it is not working.Incident number field -'number'Incide...

Sarabjeet1 by Tera Contributor
  • 870 Views
  • 7 replies
  • 1 helpfuls

Resolved! MFA Enforcement in the Upcoming Yokohama Release question

This KB didn't answer my question:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938We have a system user to generate incidents via rest API, but also some agents use the user to log in to ServiceNow in a Web Browser.Are R...

Mikhail8 by Tera Contributor
  • 474 Views
  • 2 replies
  • 2 helpfuls