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Auto populate field on Incident

I would like to auto populate the 'Channel' field on Incident ticket to Phone if user logged in/creating ticket is part of specific Assignment Group - is this possible?

carlav by Kilo Guru
  • 334 Views
  • 3 replies
  • 0 helpfuls

Restricted Assigned to field on problem record

Need help on to create ACL for The Assigned to field should be writable by current Assignment Group and Global problem management team only on Problem record. And in New state Assigned to field should be writable by everyone.

Resolved! Unable to Validate Variables in Multi Row Variable Set

I have created one MRVS and inside i have created variable application name. But I am unable to validate if add the same application name in diff rows it should display errormsg for on Change.  function onChange(control, oldValue, newValue, isLoading...

LokeshwarRV by Tera Contributor
  • 367 Views
  • 1 replies
  • 1 helpfuls

Resolved! Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved.

Hi, Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved. For example:  In an Incident there are 3 tasks are there if 2 tasks are closed and one is open/pending then if i cl...

Veera raju by Tera Expert
  • 4839 Views
  • 8 replies
  • 4 helpfuls

Unable to create record in table

Hi All, User having a required role for record creation in custom table, but unable to create because the fields are in read only. Only able to create while having admin role.But user able to edit or delete the existing record  There is no field leve...

Sivaprasath by Tera Contributor
  • 375 Views
  • 3 replies
  • 0 helpfuls

Map variables to description field on incident form

Hey guys, On record producer, when  an incident  is raised on behalf of an affected user by their manager, or is raised by there manager's manager or any other additional manager to reset password autopulate the  descriotion field with caller, affect...

Community Alums by Community Alums  
  • 665 Views
  • 3 replies
  • 0 helpfuls

Resolved! item description

Hello friends,I am creating a catalog item. I want to on the which can be by end user and also I want to show some instructions to the end user. Then I want to give an option . I am not able to find the variable or option instructions. Please help Th...

Asmita7 by Tera Expert
  • 1543 Views
  • 5 replies
  • 3 helpfuls

Serviceportal

How to make "Popup & Reason " as visible when Helpful is selected as "YES" in knowledge article. when the user helpful? is selected as "YES"then show the popup Thanks for the feedback to get even better & show theReason.

Resolved! CIS-ITSM Exam Preparation

Hello all,Is the best place to prepare for the ITSM exam the documentation?I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and ...

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Need EDIT access to the reports in dashboard

RITM Variable and Field data:Requested By: Suswara Venkata GoliRequested For: Suswara Venkata GoliShort description: Need EDIT access to the reports in dashboard SAP Security AMS - IBM KHCDescription: Need EDIT access to the reports in dashboard SAP ...

SakshiT by Kilo Contributor
  • 332 Views
  • 2 replies
  • 0 helpfuls