Renamed Question choice value(variable) in Catalog item is not appearing in existing tickets in RITM tickets

[Kalanidhi2]

Hi, 

There are 52 drop down values for a variable in an Catalog item, now we need to rename only 17 values to a new name. Already there are many request logged into the system with those 17 values. When I tried renaming it in the catalog item ( both display name as well as backend value) it got renamed in the variable drop down, unfortunately the modified name is not appearing in existing tickets, instead it is populating old values (back end value).

Data type of the variable in Catalog item : Select box

Inshort : Renamed name is not appearing in existing ticket, instead it is showing old values back end value or it is becoming empty.

Please suggest how i can make the modified name to replicate in all existing tickets

[Kalanidhi2 · Accepted solution]

Hi Brad,

Thanks for your reply, however we didn't use script because we had a requirement to rename 20 + choices, so to rename 20 choices we was supposed to run the above script 20 times so we didn't went with it.

Solution Implemented: 

We just changed the Display name of the choices( we didn't change the back end value), by renaming the display name  alone, the renamed name got replicated automatically in existing tickets.

Thanks,

Kalanidhi