When we click request approval it jumps straight to scheduled instead of stopping at authorize and waiting for CAB approval. It says it's approved by "Risk Approvals" but that option is set as not active. Only the CAB approvals is active for normal ...
Scenario: I am Gliding a table for example 'incident', after applying query there are should be 10 incidents displayed.Expected output: All 10 record should be displayed one by one with required details.Output: {"Number": Incident1,"Category": cat,"...
Hello,I have users that are requesting to see their survey results. I know there are a few reports within the actual survey and I think these might be okay. Is there any way for me to give non itil users access to View surveys but only allow them to ...
Hi All, Kindly guide me how to "Enable the virtual agent pop-up bubble to invite user to chat with the following message “Hi [User First Name], chat with me if you need help!"
Hi All,I had a request that as part of the change review process, when a change is submitted it should pick up the related impacted services based off the CIs attached to the change But the impacted services tab has No data when the change is submitt...
Hello All, I have configured agent chat for agent workspace.I want to change agent chat icon in to Button with name as: Agent Chat and want to add that button in to the footer left side of service portal . I tried to achieve that changing CSS of Virt...
Hello GuysSo I am trying to get the 'Edit' button on the incident -> Problem & Problem -> Incident forms on the CSM Configurable workspace.A couple of things I have tried:Created an action assignment https://www.servicenow.com/community/itsm-articles...
Hello Team, Need your help.Can anyone suggest how to remove duplicate stages from the flow designer?
Hi I want to create a button on the dashboard like "Groups" when I click on Groups it should show the list of records from a table. this customization can be done?
Hey Experts, May we know why is there a duration for stages that do not have any numbers set on it? Highlighted with yellow: (Completed / Complete Stages with 0 seconds) This is the duration set in Flow Stages. I observe that this is not the case...
Hi, I need help with advanced reference qualifier. There are 2 fields - category and bookname. Category is of lookup select box and bookname is of reference field. Based on category, bookname should populate. For ex: Category :- fantasy is selected t...
is it possible to get the approval date when a record in sysapproval_approver table got approved
How to checkout workflow which is created by other admin. I'm not getting the option to checkout. Note: My scope and workflow scope are same
Hi Team, we have requirement that, INC00XXX has attachment. Hide attachment from activity logs if sate is in closed state. TIA.
We have added incident variable editor section in agent workspace incident form. But these variables are readonly for non admin users. Could anyone suggest on this please?
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