Hi, I have looked into quite a lot of community question for this but couldn't get an answer to this.Can we, Can we default the email client to a specific font style or size or both if possible. Cause as of now OOB i can see that it is coming up as...
Hi, I have a requirement to identify whether it is an order guide or not from the request record. I have a field Order guide and Order guide.name in form layout. But it is not populating the order guide name. How can I achieve this one?
Hi Team, I am trying to update employee end in user table from AD (accountExpires) . AD date value coming like "132590304000000000" this format So, I have converted this to date format using below script . Issue is updating one day ahead for few us...
I'm trying to apply UI policy to show a Single Line Text when a variable is selected from a List Collector,What step am I missing?
Hello Team, Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required. But I h...
Hello Guys,based on the Divison selected , i.e. a (reference field) from the department table, I want to trigger approvals based on the below selections. I'm not able to achieve it and require your help in creating a workflow that checks the current ...
Hi All, getting an error message while updating the ticket "Unable to parse body to JSON". I have created a custom action to update the ticket in client application whenever short description , description and state is changed using flow designer scr...
In catalog client script, we want to check the language of the user, can we use g_lang, is it a best practice to use or any other way to check the user language in client scripts? Please help us hereThanks in advance.
How can i pause the business rule execution in particular condition for the sometime
How to populate the current logged in user to caller field if no value present.
Hi All, Need help on below requirement. We have created VTB on custom table which is inherited from the task table. with status flow that is New ⇒In progress ⇒On hold ⇒Approved ⇒ Closed". Here our requirement is when logged in user is member of the ...
Hello all – We are trying to add our Record Producers for our Facilities requests into an Order Guide. I've seen some old post about adding Record Producers to Order Guides but nothing solid or helpful. From this SN support KB: KB0759056 it mentions...
Hi All, I have a requirement where I need to import the CSV file in Record Producer. Once the record is submitted, it will redirect to a different table(u_abc). Now, I need to create a business rule on this table(u_abc) when the record is inserted in...
Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...
Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
