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unable to update short description(readonly field) in catalog task

Hello everyone,I am facing an issue that is based on catalog task variable (yes/no type) we need to update catalog task short description which is a read only field.Note: using catalog task activity in workflow we able to get short description's upda...

sayan3 by Tera Contributor
  • 686 Views
  • 2 replies
  • 0 helpfuls

g:ui_reference in UI Macros

Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...

Resolved! Survey overview & scorecard report access for survey_reader

We would like the survey_reader to have access to the overview & scorecard reports.  They have access to the pages, but the reports all display "Access to this content denied based on report_view ACLs." I tried adding ACLs as shown here, but still ha...

Mary S by Mega Sage
  • 1126 Views
  • 3 replies
  • 1 helpfuls

Mapping Two Target field in Transform Map

Hi Team,I am stuck in a requirement where I need to transform data from source table into target table.Requirement is: I am getting two types of records in source table field called as req_ref_id:Types of Records:1. One record start with ABC000001123...

Resolved! ServiceNow platform best practises

Hi all,Can you all please tell me the servicenow platform best practices (not server or client side) Thanks

MH3 by Tera Contributor
  • 1069 Views
  • 6 replies
  • 2 helpfuls

Resolved! Comments duplication

I have a business rule that copies additional comments from Req to task and I have another business rule that copies additional comments from task to request, respectively. Whenever the I am entering comments on Tasks it duplicates as if the other bu...

Resolved! IP Address Access Controls and Side Door

We are looking to implement an external single sign on solution, but as part of that we want to allow only IP ranges specified through IP Address Access Controls.   In that scenario, if you were to try and access side_door.do from an IP address that ...

Kyle Mastio1 by Kilo Contributor
  • 3502 Views
  • 3 replies
  • 0 helpfuls