reopen_count on [problem] table - how does this work?

[SB87]

I'm aware there is a reopen_count field on the [problem] table, but unlike incident, there doesn't appear to be an easy way to identify how this works.

When a problem is set to resolved, I have noticed there is a "Re-Analyze" button. I presume this will reopen the problem and increment the field by +1 - is this correct?

Does anyone know any other events that will cause the reopen_count field to increment for problem?

[Dr Atul G- LNG]

There is a OOB business rule named as "Reopen Count" please check that. @SB87 

[SB87]

Hi,

I have checked but the BR set with this name only uses the [incident] table. There isn't another with the [problem] table listed, however I can confirm the [problem] table does have a reopen_count field available.

[Dr Atul G- LNG]

Hi @SB87 

I tested this in PDI and it is working. The only catch is if prb move from resolved or close to other state by Re-Analyse button.

These files executed. 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D2b...