Reply To in email client template

_navin9898 · ‎09-12-2018

Dear community members,

Good Day!

Could someone please let me know what first field 'Reply To' in below email client template represents ?

Thank you

Naveen Dubey

Viraj Hudlikar · ‎09-12-2018

Hello Naveen,

The Reply To field is nothing but the email address to which the user will reply when he receives email. In case if I mention my personal email address in reply to field and when user gets email and he replies to that email it will be sent to my email address that's main feature of ServiceNow.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks & Regards,
Viraj Hudlikar.

View solution in original post

Viraj Hudlikar · ‎09-12-2018

Hello Naveen,

The Reply To field is nothing but the email address to which the user will reply when he receives email. In case if I mention my personal email address in reply to field and when user gets email and he replies to that email it will be sent to my email address that's main feature of ServiceNow.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks & Regards,
Viraj Hudlikar.

meghaahujanagar · ‎09-12-2018

Please refer to the below link :

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/t_DisplayTheReplyToField.html