how do you attach affected locations
When I attach affected CI's and I know that the CI has multiple locations, why is it not adding those affected CI's to the tab on the Problem record?
Forum Posts
Need to a time zone in workflow activity
Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday (CDT) to Monday 12:01am (CDT) ) Please sugge...
Cart Duplicate Validation in ServiceNow Based on Requested For and Application Name
I have implemented a functionality in a ServiceNow catalog item where, when the user clicks the "Add to Cart" button, the system checks if an item with the same combination of requested_for and application_name already exists in the cart. If a duplic...
Resolved! Separate Interaction history between portals
We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...
Resolved! How to create a tags to assign automatically
Hi, Good Morning, I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me. https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concept/administ...
Resolved! Who can close the incident?
Who or which role can manually change the incident from Resolved to Closed?
Req for cancelling a particular workflow activity in existing workflows
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
issue related to the knowledge feedback
I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...
How to hide OOB RITM under request for catalog item
Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...
Workflow not attaching to all RITM'S when ordering multiple items from order guide
Hi Team,I’m facing an issue with an order guide that includes multiple catalog items, each with its own workflow attached. There is no workflow defined at the order guide level.When multiple items are ordered together, the corresponding workflow is ...
UI action button condition
Hello all,i have below requirement when i want to create a UI Action button in sc task,Create UI action to create an IMAC as part of Hardware Return Requested Item. This button should be available on SCTasksName: Create IMACShow as button/link on for...
On call Scheduling with Advanced work Assignment
Can we achieve the following Functionality by implementing Both On call Scheduling and Advanced Work Assignment for the same team members within the same Shift. 1)We want to do the Shift Roster of team members for 24*7 shift and send notification to ...
editing view drafts message
Hi All,On the service portal, when you save a draft, a message says you can view drafts via a link.I tried to make a copy of this widget, replacing it and editing the text to say "go to drafts page," but it did not update.It seems I'm not editing the...
Restrict UI page
Hi All,How do I restrict a user to work on the same UI page when someone else is already working on it??? Please help....!!
The RITM did not generate an SCTASK when created using Order Guide vs catalog form
Hi everyone! Can someone please help me on my issue. I created a new order guide and the order guide contains existing catalog forms. If the RITM is created using the stand alone catalog form, it goes to the normal approval and it generate SCTASK aft...
