HiWe have agent chat in our environment where the end user initiates the chat from the portal.We have help desk agents who would accept the incoming message and they carry on the conversation. Meanwhile, our help desk managers would like to know if ...
Hi Team, How to show message in top of service portal, please find below image I created custom widget, but that meesage is showing in top of search bar, I need message in top of portal or after imageWidget code :<div ng-if="isVisible" class="alert a...
Problem Statement : Convert Incident to Request using UI action and cascade the values to the fields mapped. Steps Involved: 1. Create an UI action named as "Convert to Request" on the incident table as below, 2. Navigate to the "Workspace" tab on...
Hi Team, Need a help on report naming. When we export any reports, the report will be saved with table name.file extension. Is there any way to customize this?I am creating a report for active and inactive records from same table, so when I download ...
Hi Team, I want to print in email notification the multiple line(line by line) information from comments as it is as shown in the below screenshot.But the output as shown in the email screenshot. Email Script:(function runMailScript( /* GlideRecord...
Hi folks, How to hide (i) icon from the list view of a table, so that one can not open the record by clicking on it. If it is possible please suggest me steps to configure. Thankyou!
I got a requirement to send teams card notification to all members of assignment group. I have built one custom Teams card and added assignment group in the recipient list. But I can see that no teams cards are getting triggered. Its very simple noti...
Hi Team, I have a question in catalog item , from portal END User submit the catalog item, request will be created right , after some time he need to change the few variable values in same request (note : front end ) He(END USER) can able to do t...
In Application services table, there is a field "substate" with some drop down values.when we click on it in form view there are more values present but when same field is clicked and we open the drop down, it shows less number of values in the choic...
Hi,Requirement - only users of a particular group should be able to reject a PRB. Script Include - var CheckUserGroup = Class.create(); CheckUserGroup.prototype = { initialize: function() { }, checkMembership: function(userId, groupName) {...
I am new to ServiceNow. So i have a client requirement to import the kb_knowledge .xml data to kb_knowledge table but when ever i have tried to import those data into the table . It is showing that the file format not supported message pop up. @Ankur...
Hi, The type specification related list is blank for a variable in record producer. But while checking the XML of the variable we could find the "Validation Regex" in the XML. Also in the variables related list we could find the "Validation Regex". W...
Hi , I have created 4 response and resolution SLAs. Our stakeholders want both SLAs to start at the same time.Once the response SLA is achieved (when state is active), the resolution SLA is getting cancelled, it should just continue running. Stop co...
I need to know where and how the Help text can be added in the Multi row variable set ADD ROW button
I am trying to look up for an existing customer account using the Salesforce ID provided in the catalog form. If there is an existing customer account, I just update those records with few field values. Whereas, if the customer account is a new accou...
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