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ServiceNow In-Application Notifications

Dear @Chuck Tomasi, @Sandeep Rajput, @AshishKM, We have a situation where customer is asking for below requirement. "Currently, we do not get notified in ServiceNow platform itself when receiving notifications/mails. All notifications be sent through...

MonikaR2602 by Tera Contributor
  • 248 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to attach an attachment in Email Notifications

[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body. [Q] How do we attach the image file to the email? Can ...

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Regarind MRVS value read and set it into a multiline text

 Hi all, I have a requirement of get the MRVS values and set it into a Multiline text which is present inside a SingleRow Variable set from a catalog item but when it came to RITM and sc_task the vlaue is not visible accurately as expected.i have att...

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1_DipikaD by Kilo Sage
  • 438 Views
  • 5 replies
  • 0 helpfuls

Resolved! Migration to flow designer for change request

Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...

Michael208 by Tera Contributor
  • 2739 Views
  • 2 replies
  • 18 helpfuls

Custom URL to the Portal by replacing instance name

Hi all,Is there a way we can use a custom URL to replace the instance name for our new portal? For example, if the current portal URL is:https://instance-name.service-now.com/service_portalCan we change it to a custom URL like:https://supportIT.servi...

Catalog item automatically scrolls down when being opened

Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...

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karolisjon by Tera Contributor
  • 839 Views
  • 4 replies
  • 1 helpfuls

Unable to create to client script

 Hi Team,I am tying to write a client script it displaying the message on the top of the from i tried lot of steps to resolve the issue Created a new property with Sys_properties.tableinactive the isolate script field But Still the issue remains same...

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Resolved! How does Licensing works for ServiceNow?

HelloI am new to ServiceNow and wanted to find out how Licensing works?I have some idea that, we have to pay licensing fees for Admin and ITIL users roles.Is there licensing fees for each type of roles? Do we have to pay licensing fees for users with...

Rajanmehta by Mega Guru
  • 67670 Views
  • 6 replies
  • 32 helpfuls

ServiceNow to Mitel Integration

I am looking to see if anyone has done any integration of their ServiceNow instance to Mitel phone system?  We would like to see if there is an integration so that we can post call information into a dashboard on our servicedesk.

bcrose623 by Tera Contributor
  • 1874 Views
  • 4 replies
  • 1 helpfuls

How to show error message through OnSubmit client script? & Not show Order Confirmation Pop-up? and stop the request from Submitting.

Hi, I have a Catalog Item in which I have a On Submit Script which needs to show Error Message when the request is Submitted with Duplicate Variables. But As soon as I submit the Error Message is shown but the Order Confirmation Pop-up shows up and t...

Resolved! how to customize Order Confirmation dialog in Service Catalog

Hi.We want to know how to customize Order Confirmation dialog in Service Catalog.The requirement is:1. Can the requesting user be made uneditable and can be made read-only?2. Can the delivery information (optional) be hidden?3. Can special instructio...

TY10 by Mega Contributor
  • 5994 Views
  • 20 replies
  • 15 helpfuls