I am working on an analysis to see how long certain activities take to complete and am in deep discussion on how long it takes to complete the Resolution Notes when resolving an incident.I had one say 30 minutes <- seems a little longAnother say 1-2 ...
I was researching "what's new in Washington" and came across this comment: Contextual Actions: Knowledge articles can be designed to include context-sensitive actions that users can take. For example, an article about resetting a password might inclu...
Hi I have created a Catalog item where we have a Variable called First name, last name and password I want the password field to update with first two letters of the first name and last name and some random number between 0 to 1. I could see some bus...
All, I have a requirement to update the SCTASK short description. I have a field called "Request Type" which has three dropdown options to choose from - 1. Request new vendor 2. Modify existing Vendor 3. Terminate existing vendor.When any one is sel...
Hi All, Need a below formatDisplay Field: Incident NumberSecondary field: assignment_groupThird Field: Short description Need to add Third Field in the Highlighted area. Could anyone please suggest on this?Regards,Sidhu.
for the stock room , how can i implement restriction like certain item is allowed once per year >?
Hello, Few variables are available in requested item and few variables are populating when sc task get created. I want to create record for all variables in the table using flow designer when SC task get closed complete. I have used create action and...
We have a requirement to records the calls for MiMs and attach it to the ticket. Has this scenario been explored earlier and how can we do it and what are all the licenses needed for it apart from ITSM
when I am trying to add the defect to the change request it is redirecting to user table, How we can put this in order please provide your thoughts. also unable to see acknowledge button on Incident.
Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...
Hi, Reflect SCTASK state field values to RITM state field values. it is working but How to do for RITM to SCTASK.Can anyone please help on this. It will be helpfull.After/update:Thanks!
We have text prediction functionality in Outlook, and I want to implement the same feature in my instance. Can I achieve it through predictive intelligence (PI), or do I have to use a third-party tool?
When you copy an existing change, fields are copied. In the tab "Planning" all fields are also copied except the content of "Risk & Impact Analysis". Why is that? Any specific reason please let me know.Any help on this would be appreciated.Thanks and...
In my customer`s environment CI`s (desktops and laptops) can be re-purposed or re-stocked (employee leaves the company and their computer is wiped and put back in the inventory to be used by someone else in the future). They want to delete all the in...
Hi all, I am new to the community so I hope i am doing this right. I wanted to create a approval workflow in which the approval is only created, if a user is not in a certain group.In this case my Group is called "DE-Managers".So all managers can req...
