Hello, Our company made a transition from Remedy to ServiceNow. There are a couple of things that I would like clarification on. The transition team is new and I don't believe they're SME with SNOW. 1. We use cases. Why is it so hard to update t...
Hi all,Bad Model Catagory name and improper device assignments to wrong Model Category in ServiceNow.This is the problem i'm having and not able to understand from where i can change the model of the CI in the table. For example- In application serv...
List of fields (comma-separated) that can be edited on published articles without creating a new version. I'm attemting to allow an entire group to make minor edits to knowledge articles without creating a new version. I have my fields. List of fie...
'New' button in list view of the configurable workspace is not responding after clicking it. But the same 'New' button is working fine in other workspaces. If anyone has any idea, feel free to post your thoughts
We have a requirement to send reminders to users that has a lot of outstanding SCTASKs.Getting the list via a report is not a problem, my question is how can we automate sending an email to each individual Assigned To showing there outstanding tasks.
I'm trying to use a UI Policy on a catalog item to make a field mandatory based on the reference variable to the sys_user table. Is this possible? Would a client script be better?My variable is "user", and it's a reference field to the sys_user t...
hello Team, as per my requirement, for each catalog item, several tasks should be created. so I'm using paralell flow. if i closed first task - then 2 tasks should be created. once 2 tasks closed then remain 2 tasks should be created.it's working as ...
Can anyone provide me with more information on KPI of Average age open incidents in the IT Manager Dashboard displayed in the Analytics Hub?  
Hi All,Can anyone give sample template for incident , problem and change notification. Thanks ,Chandan
The reference qualifier on the change "Business Service" field is not working on the Default Change Request values on the standard change template. Any solution please?
Hi Everyone, There is a notification in which it has to be sent to some users in TO list along with some users in CC. To send the notification in CC, I have created a email script and added this line of script ( email.addAddress('cc', email of the us...
Hi, So there is a catalog item which uses a flow from flow designer. the problem is that only one record can be deleted not multiple at a time unless script action can be used on flow designer. This client does not have the spoke servicenow core so ...
Hi Team, I want to copy the attachments on the ticket, when user click on forward button. Please suggest how this can be achieved, thank you.@Ankur Bawiskar
We have customers with 100+users, who need access on our instance to raise incidents and Requests, but we can't create public portal, can't create manual accounts as per our security policy. What is the best solution for this, please help me. Thanks...
Hello Developers, We have an UI action 'create change' on Demand task table.Each Demand task will have an CHG attached to it.Before closing the Demand Task, The attached CHG must be closed.I have wrote a below BR but does not seem working. Can you pl...
