Report for VA agent availability

[joshmorris]

Hi, we have a requirement to get a weekly report that shows how long an agent has been available for over the week. I know the stats are stored in awa_agent_presence_history but how can I use that data to get a report to show how long they were available for?

[Tanushree Maiti]

Hi @joshmorris 

Code and configurations are given in this post:

Creating a Metric for AWA Presence