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Report times Assignment Group

pathylourenco
Tera Contributor

‎07-12-2024 06:25 AM

Olá, bom dia.
Gostaria de saber se é possível criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente.

 

Hi, good norming.

I would like to know if is possible create a report times of each assignment group in Incident. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-12-2024 07:03 AM

Hi @pathylourenco 

 

Yes, you can create the metric and then from metric you  can create the report. 

 

OOTB Metric:

AGLearnNGrow_0-1720792959293.png

 

This metric capture all assignment group.

 

Database view

AGLearnNGrow_1-1720793015839.png

 

 

and then use this db view to get report.

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Dr. Atul G. - Learn N Grow Together
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