Request number on order status is not clickable

[Naushad1]

Hi All,

I am having an issue where Request Number after submitting the request is not clickable on order status page(attached screenshot).

Has anyone experience this, any fix to it?

Appreciate your help on this.

[Robbie · Accepted solution]

Hi @Naushad1,

This is very easily solved.

Navigate to the system properties and set the property: glide.sc.use_cart_layouts to true

To navigate to the system properties, type 'sys_properties_list' into the Navigation menu and search for the property: use_cart_layouts

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Sid_Takali]

Hi @Naushad1 Have you gone through this https://www.servicenow.com/community/itsm-forum/request-number-can-we-make-it-a-link/td-p/626934