Reporting on Multi-Select Variables
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10-10-2024 11:06 AM - edited 10-10-2024 11:25 AM
Hello, I'm hoping someone can help. We are launching a new catalog item where, at the time the request is closed, the fulfiller notes certain data points. In this instance, they will fill out a multi-select field that notes what specific options were agreed to.
However, when I go to create a report, it's not accurately reporting how many times each Option was chosen, because on requests where multiple options were selected, it's showing that as one variable. If I change the filter to say "Which non-standard terms/additions were agreed to? contains Option 1, it says no data to display. See the attachment labeled Help.jpg.
What I want is for it to display like the attachment labeled Desired State.jpg.
Please tell me there's an easy way to fix this, because I don't want to go back to the devs over it. 😞
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06-11-2025 08:20 AM
Attempting to bump this for attention.
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2 weeks ago
FYI - refer to this article
RK
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