logged in user should be set to caller field

[Anusha M2]

logged in user should be set to caller field

[Ankit Shaw]

Refer this thread:

How to populate the current logged in user to caller field if no value present. - IT Service Managem...

[Kalyani Jangam1]

Hi Anusha,

At the dictionary level of caller field set the default value as javascript: gs.getUserID()

[Ankur Bawiskar]

@Anusha M 

Hi,

there can be 3 ways in which this can be done

You can decide which approach to take

1) Dictionary default value

javascript: gs.getUserID();

OR

2) On load client script on that table

function onLoad(){
	
	if(g_form.isNewRecord()){
		g_form.setValue('caller_id', g_user.userID);
	}
	
}

OR

3) Display business rule on that table

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	if(current.isNewRecord())
		current.caller_id = gs.getUserID();

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[piyushbedre]

Thanks , this help me a lot , just want to ask which is best practice to do this