Reporting on Tag usage

JSSNow
Tera Contributor

Hi,

We are embarking on wider use of tagging incidents so that we can  track trends, this is very helpful for at a glance dashboards. However its difficult to gage who is participating in this.

Are their any options for checking either 

1) Who in our team has and hasn't been tagging, maybe a weekly count

2) Which incidents raised by or for a particular team have no tags.

Thanks

 

1 ACCEPTED SOLUTION

Mohith Devatte
Tera Sage
Tera Sage

Hello @Jeremyspo ,

Usually tags are stored in tags table "lable.list" and label entires are "label_entry" table.

I would suggest try reporting on label_entry table like below 

Table:label_entry

type: time series and column chart

Group by : created by

Trend By: created

Per:Month

Aggrgation:Count

Filter: Table is incident

find_real_file.png

Please mark my answer correct if it helps you

 

View solution in original post

6 REPLIES 6

Mohith Devatte
Tera Sage
Tera Sage

Hello @Jeremyspo ,

Usually tags are stored in tags table "lable.list" and label entires are "label_entry" table.

I would suggest try reporting on label_entry table like below 

Table:label_entry

type: time series and column chart

Group by : created by

Trend By: created

Per:Month

Aggrgation:Count

Filter: Table is incident

find_real_file.png

Please mark my answer correct if it helps you

 

Hi,

In this report it is not possible to select the field assignment group on the incident table.

How to achieve that or is that not possible?

Regards, Marcel

JSSNow
Tera Contributor

Thanks Mohith, that looks promising, will give it a go.

@Jeremyspo  sure let me know if you need any  further assistance on this

please mark my answer correct if it helps you