Reporting on ticket escalated/reassigned

[Renata9]

How to create a report for incidents that are being escalated from one group to another group. This does not include tickets that are being reassigned from one user to another.

[Shreya Kaushik1]

Hey Renata,

I found this community link. Hope it helps you out:

https://community.servicenow.com/community?id=community_question&sys_id=a1bd8848dbb2df40feb1a851ca96...

Please mark helpful, if this sorts out your issue.

Please revert if you have any questions.

Regards,

Shreya

[Saurav11]

Hello,

If you mean when a ticket is assigned from one group to another then for that we have something called metric_instance table 

Go to the report-> create new and select the table as metric_instance

Then Select the Definition as Assignment group

Then group it by ID:-

And Sort by created z-a

Then run the report it will show you the Incident with all the assignment group it went through

The last one being the first assignment group and the first one being the latest

Please mark answer correct/helpful based on Impact