g_user is not working. WHY????
Hi All, my Onload script is not working. Please help function onLoad() { var a = g_user.userID.email; alert("Result: " +a); } I am getting result as Undefined.
Forum Posts
Resolved! Delegates for approval
Hi, One the approvers X is on long leave so the approvals need to route to a delegate Y, from the X user record I created a delegate and added Y and checked the Approvals checkbox, but the approvals are still going to the person on leave. please find...
how to create email rule so that if any ticket or change is assigned to Team A it should go to a particular email or DL they have ?
Hi Need help how to create email rule so that if any ticket or change is assigned to Team A it should go to a particular email or DL they have ? Manager of Team A has asked us to configure all; alerts from service now to come to a particular email o...
Is the Service Portal being replaced by Employee Center?
I am reviewing the release notes for Rome and noticed that there is a new feature called Employee Center. It looks like we are being recommended to migrate to EC instead of using Service Portal. Is the Service Portal going away? If we don't migrate t...
Resolved! Need to run the query between specific date range
HI, The below is my query for a table to update record via fix script or background script. var gr = new GlideRecord('fm_expense_line');gr.query();while(gr.next()){var currentDesc = gr.getValue('short_description');gr.setValue('short_description',c...
Resolved! How can I specify a Business Application "type"?
Hi Folks, We are starting to build out our CSDM, largely based on this post by @Venni Mäkäräinen, and I have a question: We have different types of Business Applications (e.g. Lab Systems vs. Enterprise Applications) - is there a good way we can ta...
How to pass data from server/ client script to HTML field?
I need the description of the record to be placed at a HTML text area value in the portal. Ho can I achieve this.
Resolved! Opened by Field on RITM vs. Opened by Variable
Good morning, we have a catalog item in which we need to use opened by as a variable due to some approvals needed. The problem i'm having is that when we switch the opened by variable on the form, the opened by field on the RITM (see attached) stays...
cat tasks with step based fulfilment
Morning all I am using step based fulfilment flow via cat builder and during testing I have a cat item with no tasks or approvals, once created via the portal the RITM goes straight to closed complete. As we are using step based fulfilment is this ex...
Resolved! Request Stage not showing completed
Hi, When i submit a request in service catalog the request stage is not moving to complete after the request and request item is moved to closed complete. i have modified workflow and added run script for moving the stage to completed but still not w...
Resolved! Add users to Worknotes list
Hi, I want to add user ABCD to work notes list and E in watchlist for a request if assignment group is X or Y I'm using the below script current.watch_list="sysid of E".toString(); current.work_notes_list=="sysidA".toString()+","+"sysidB".toString()+...
Client script is not working for specific users
Hi Team, i have created customer changes record producer for change req mgmnt i have created a catalog client script to load put some values i have written alert to check that script is reachable or not i found issue with some users and a patter...
Resolved! Parent incident to be created for multiple child incidents on the click of a button.
Hi All, I have a requirement to create a parent incident on the basis of child incidents selected in the incident table by clicking a button in the banner with many to one relation(i.e. for multiple incidents selected one parent incident to be create...
How to send value to Html field using server/client script?
I need to send the value of incident task's description in the below field. This field is in the portal. <div class="edit_email" ng-if="edit"> <h2> Email Response: </h2> <textarea style="width: 100%; margin-bottom: 20px;" ng-model="data.approval.tas...
