Shapes for Service-Now in Visio
Does anyone have any SNC shapes for Visio ??
Forum Posts
How to post an email response to the Activity of the parent RITM
Hi Community,I have enabled the option email in the SCTask form, in such a way that end users(fulfiller) can send emails directly to the requester, therefore I have this inbound action that is triggered when a requester replies back to xxxxxxx@servic...
Resolved! Filter condition for Reference qualifier
Hi all, I have a requirement where in I have a field type 'List' for 'Approvers' which I need to filter based on users of current company and active users. The company part worked for me i.e. javascript: 'company=' + current.company' but how can I in...
Resolved! Assignment Group View - Incorrectly displaying group hierarchy in TASKS
Good Afternoon, Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc. Example; This is how the assignment group field displays assignment groups with...
Resolved! SLA Definitions and Timezones
Hi everyone,for me it's not clear what the possible impact is, regarding to time calculations, when setting a specific Timezone on a SLA Definition. The ServiceNow Wiki didn't really make me wiser in this area... Could someone clear this out for me? ...
Resolved! What environment should I start implementing in? Prod (then clone down) or Dev (and move up)
Hello everyone, We're going to begin implementing our system soon, and I was just wondering what's everyone's take on this is. Servicenow on the ITSM Guided Setup recommends that for new users to start in prod and clone the system down to test and d...
Resolved! How can I delete all records from a Table?
Hello,We are on Helsinki and wanted to delete all the records (> 20k) from a table. How can I do that? please advise.Thanks,Rajan Mehta
How do I add Affected User to Call and Incident Form?
When I try to add Affected User field to Incident form, it does not appear as an available option to add to the form. I have checked Yes for Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, ...
Resolved! Customizing Child Incidents slushbucket
Hello ServiceNow Community,I have a request to customize the slushbucket that appears when editing the Child Incidents related list in an Incident record:Here is the slushbucket:I need to change the way the slushbucket is displayed to achieve the fol...
Resolved! I am not able to update the Icon or Picture on a record producer catalog item
I took an existing record producer (used for a particular standard change); did an insert & save; then added some variables and a template; saved the record with new name. Now, when I open the new record producer, I don't have the update/delete links...
Resolved! My instance seems to be missing key roles such as: sn_incident_read
How to find/ access missing roles: My instance seems to be missing key roles such as: sn_incident_read & sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role. Per: https:/...
Resolved! Populate the watch list field from a variable that is on every catalog item
I have a variable set with a field of "requested_for" on every catalog item. I need that field to be copied to the watch list so that the requested for can receive email notifications. I've seen some articles on this subject but none really seem to ...
Resolved! SLA : difference between 'Actual time left ' and 'Business time left'
Hi, Do you know the difference between 'Actual time left ' and 'Business time left' . The SLA is 10 days, I set the duration to 80H . Thanks for help.
Resolved! How to convert Long integer to Date/Time field type
Hi, I want to convert a long integer to Date/time. In LDAP I have a field called accountexpires. The field type is long Integer. In the User table, I have field called End Date. The field type is Date/Time. I want to map accountexpires with En...
Service Portal KB article does not show the images for End users
created 2m ago in Service Management Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated. Attached images with...
