Hi, Problem group members not able to link closed incidents under problem related lists/// when we navigate to any Problem ticket >> under related list >> Incident >> Click on Edit Button >> Add any Closed incident >> saving the form --- Closed incid...
Hi, In Servicenow a call with priority High is breaching in 4 hours during Business hours (this threshold is set by the administrator). I am trying to make a report that shows all the tickets that are about to breached within 30 minutes. How can i do...
Hi SNow community,i have a scenario that if the condition of the if statement is false it should return to a previous action/step, this in Flow Designer. Have searched for an action but didnt find anything.... is there someway to accomplish this?Than...
Hello i am creating a business rule that when triggered it stops the current workflow and will start a different workflow. Any ideas on how to achieve this? Thanks.
We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...
Hi Team, I would like to know how can I route to Service Portal using a URL embedded to a catalog variable. For eg. I have a preferred contact variable, where I have added a URL on that annotation part but I'm unable to route to the logged in user ...
HI Team, I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables. As soon as i submit the record producer from portal, A record is creat...
After creating Request, few variables like, variable 1 : A B C D variable 2: A1 B1 C1 variable 3:A2 B2 C2 etc In Variable 4(multipl...
Hi All, we want to capture time worked on an incident, for this I placed OOB Time worked field on the incident. now how can I make it works effectively like for this I made UI policy to mandate the time worked when state changes to resolved or Compl...
Hi all, I have felid(u_group_schedule).I need default value(24*5).This filed reference from cmn_schedule table. Can u help me on that Thank you
Hi Team, I have created a record producer with one multi row variable set. My record producer is on "x_pl4_move4u_item" table Inside the multi row variable set i had 6 variables. As soon as i fill all those variables and submit. After i submit from p...
Hi, I have 2 variable sets, if in the first variable set I have selected "Yes" in some variable then another variable set should get read only. Can someone please help me here? Regards, Chirag Jain
How to convert Reference field to Single Line text field ? Please provide any examples.. Thanks Ram
Hi, For suppose if I have a table A extended from base table cmdb_ci which can be further extensible. Now I extended table B from table A and in the same way table C from table B. Table C is someway related to base table cmdb_ci and it has all the co...
Hi, I am in the process of attempting to either add color coding or some verbiage/text that says "Parent Ticket", in the'Parent Incident' fields, within the incident list view...if the ticket is a Parent. I've tried going to Field Styles and have tri...
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