Hi all, I'm testing IntegrationHub, but having trouble figuring out how to use the "Process Jira Webhooks" subflow in a Flow Designer flow. Is there any detailed documentation on configuring JIRA Spoke flows specifically? My goal is to have a request...
Hi Everyone, I have a requirement that I need to show 'loading' message on "Opened For" field and make the field disabled/readonly until I get the response from script include. I have an onLoad client script to do this, PFB.I 'm able show the 'Loadin...
In Rest Message response I am getting "HTML" data instead of record data{JSON} like below screenshot.. Response In HTTP Header, I provided JSON only @Ankur Bawiskar
In service portal, how to show current loggedIn user Location and Temperature @Ankur Bawiskar
How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record. i created an on change client script (see below) It does nothing. I have tried unchecking the isola...
Hi All, I have migrated some update sets to the test environment but there is some name mistake in it , How can change that? Thank you in advance
Hello, Can anyone please explain what is the use of focus()? and also can you please look into the below code Code : function onLoad() { var a = $('IO:d0cc39e2d7532100a9bd1e173e24d489'); if (a)a.focus();} Actually, this was created long back but I di...
How to add colour to the check boz "Adobe acrobat" ?? Any thoughtful ideas
Hi We have requirement to copy attachment from sc_req_item to change_request. When user submits request with any attachment that attachment should get copied to related change request. How can we achieve that?
I have a requirement to add Workflow Stages to the Service Portal, so that non-ITIL users can follow a Request. There is an OOTB service portal widget called "Request Item Workflow Stages" that sounds exactly like what I want, but it doesn't work. ...
I have a select box variable that is part of a variable set. This variable set is included in multiple catalog items, but I want to exclude one choice on the select box variable from showing only on one catalog item. Is there a way I can do this with...
I have added a few technical services in our Rome edition of SerivceNow as the current list of business services just don't cut it for some incidents, changes and problems. It appears that only people with an admin role can see them appear in the 'bu...
On a major incident, use the View Workbench ui action, then go to the Post Incident Report, and then click on View Complete Report. There you will be able to see the Incident Response Timeline. Does anyone know the driving mechanics or code behind th...
I have a manual process to send the TODO notification from my custom table using UI which is in global scope and now we want it to be Automate it on the bases of Schedule job we have implemented the functionality with schedule job which runs on Globa...
Hi Folks, I am testing some stuff in the fresh PDI. On the RITM record we have one field "Approval", Why this field comes up with the value "requested", Even if the approval is not attached for the RITM. I have also checked the default value of t...
