Request - Delivery time

[kali]

Hi All,

I am creating a catalog item from catalog builder and using the flow step based request fulfilment and my ask here is that when delivery date is more than 21 days , record should not be created. I have created a BR on the catalog item and using current.setAbortAcction(true) but when i am using back ground scripts on the delivery time it is showing a different value, is there any flow which is setting on the delivery time.

Thanks in advance for your help on this

[pururavasin]

Hello @kali ,
Timezones are maintained in GMT format OOB.  Are you observing any difference in your local timezone & system's timezone?

Thanks.

[Ankur Bawiskar]

@kali 

there is a logic to calculate the delivery time

what script you are using and from where you are grabbing the delivery time?

share screenshots

[Tanushree Maiti]

Hi @kali 

ServiceNow platform dynamically calculates delivery time/due dates using the cumulative duration of all stages set in your fulfillment flow. 

• To view or modify these stage durations, open your catalog item’s associated flow in Flow Designer.
• Click the three dots in the top right corner and select Flow Stages. The total expected delivery time displayed on the Catalog Item form is the sum of the durations specified here. 

Refer: How to set catalog item Deliver time using Flow Designer for Service Catalog