How to set catalog item Deliver time using Flow Designer for Service Catalog

[Pawe_ Pawe_kie1]

Dear Community,

I have an issue with setting Delivery time for catalog items.

On my current project we decided to use Flow Designer for configuring catalog items' flows. I know how to set this value using Workflow Editor like in the below community thread with the answer provided by Chuck Tomasi:

https://community.servicenow.com/community?id=community_question&sys_id=1b7b8361db9cdbc01dcaf3231f96...

Unfortunately it seems that Flow Designer has a little bit different philosophy. Is there any way to display value from catalog item definition instead?

[Mary T]

We also need this functionality

[Kiera · Accepted solution]

In Flow designer, navigate to the catalog item's flow and select the 3 dots in the top right hand corner and go to 'Flow Stages'.

Add a new stage and name it appropriately (eg 'Fulfillment'), setting the Duration to whatever you want your delivery time to be.

This value will now display in the catalog item form.

Hope this helps.

Edit: Make sure to add this as a stage in the flow also by hovering between actions before clicking the + and selecting the stage 

[Vutikonda Vinay]

Hello @Kiera,

This is working for one time only. After placing order, When I comeback to portal catalog item page again "Delivery time" shows as 0 days.

[Dario Recalde]

Make sure to add the stage to the flow itsself. Creating the stage without adding it to the flow will cause the value to only report once. To add the stage to a flow, between flow components, if you hover over the middle, there will be a new pop-up to add a stage. Simply add the stage you created in "Flow stages", and now it should hold that value 🙂