Request Stage not showing completed

Kumar147 · ‎03-22-2022

Hi,

When i submit a request in service catalog the request stage is not moving to complete after the request and request item is moved to closed complete. i have modified workflow and added run script for moving the stage to completed but still not worked. can anyone help me out.

Raghu Ram Y · ‎03-22-2022

@Phani

In the below screenshot you need to add gr.update(); after setting the stage.

I hope it helps, if so please mark my response as correct and helpful.

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Kumar147 · ‎03-23-2022

Please find the attachment

Raghu Ram Y · ‎03-23-2022

Hi, I guess you have written script in the marked activity... if so then according to your flow it was in delivery state and not yet moved to close. so RITM was not yet closed.

Kumar147 · ‎03-23-2022

Yes RITM was in delivery state. what should i do for making RITM to move to completed state.

Kumar147 · ‎03-23-2022

RITM also moved to completed stage. but the request not yet completed.

Raghu Ram Y · ‎03-23-2022

Move to closed aand verify whether RITM was closing or not