Resolved! What is before, after, display , async business rules?
i just want the answers be like liberal and in most understandable way of , what is before, after, display , async business rule?
Forum Posts
Resolved! Restrict selections in a dropdown choice field based on role
Hi folks,I'm trying to find out if i can restrict user access to a specific choice on a dropdown field based on role.As part of my Change form, there is s section for close code (u_close_code) which is a preset number of selections. I need to restr...
Resolved! Is there a way to update the 'Update Time' field in 'sys_history_line' table with a past date?
Is there a way to update the 'Update Time' field in 'sys_history_line' table with a past date? I have been trying to perform the same action , in order to produce some test data for my Schedule Job. But when I try to update the specific record with t...
How to transfer multiple assets using a transfer order?
Hi all, I'm trying to find a solution to track the movement of assets between sites in our organisation. I know ServiceNow has the transfer order functionality but I'm struggling to find something with a good user experience. It appears that whilst ...
How do I Automatically Generate a Checklist on Task or Incident Submission?
Hello, I have an extended task table called "Branch Visits" and a form within it that is used for managing a technician's routine branch visit. What I am looking to accomplish is to automatically generate a pre-defined checklist that appears on the...
Resolved! Can I hide the Ci Relationship Edit button for certain roles?
We want to stop ordinary users from managing CI relatiosnhips. Can we hide the + button? Depending on role?
Issue with cross-domain approvals
Hi all, I'm busy working on a requirement for cross-domain approvals; the approvals for this change process require approval to be sought from several different domains that essentially move up and down the domain hierachy chain. We are using domai...
Resolved! Do Service Catalog items in Portal respect variable width?
In Kingston, I am trying to migrate several catalog items from the old CMS catalog to the Service Portal Catalog. I have noticed that the variable's width does not appear to be applied in the service portal catalog items. Variables that should only b...
Resolved! Copy Attachment from RITM to Catalog Task using Workflow Activity
Hello All, There is a requirement to copy the attachment from RITM to Catalog Task using workflow. I could see more community answer to do that using after Business Rule in task form, but I have been asked to do that using workflow. I tried replicat...
ETA | Incident Colour Change
Hi there, We've recently implemented ETA times in our Incident Managements and I'd like this to be highlighted when the time approaches: As you'll see bellow, the ETA (last column on the right) represents a time which an update must be provided by to...
How can we remove the duplicate values in List collector type is service catalog
Hi All, How can we remove the duplicate values in List collector, type is service catalog. ex: 1) USA 2) USA 3) India 4) Germany Here is a two choices of USA But we need to be showing one record of USA choices
Resolved! checking if a record exists using get()
Hello, I wrote a script where I can check if a record exists with the following condition and it is not able to find. var methods = new GlideRecord("incident"); var returnValue = methods.get("caller_id", "Bud Richman"); gs.addInfoMessage("the record ...
Resolved! How to show the associated RITM in the related lists of the catalog task form
I need to show the parent RITM number in the Related lists in the catalog task form. Please help me in this. Thanks, Regards, Saloni
Resolved! Could we change the incident notes to a rich text box?
Dear expert,Is it possible to change the incident notes to a rich text box?Then we can type texts and paste screenshots in one box.Thank you!
How to add a button to every record on list layout ?
i want a button of my choice to every record on list layout PFA for reference
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