Hi All,For our team incident tickets are assigned by various users. At end of the week we need to pull a metrics report.This report should have, within what time the incident was responded by our team i.e the first response time for that incident. We...
I just wanted to ask, can we call a mail script in Quick Messages?Navigate to Quick Messagesin the body, I am trying to call a quick message script:and the script goes like:to my understanding, this script would just fetch the phone number of the cur...
How to assign the multiple task/incidents using the Ui action in list layout "Assigned to me",action type is -List context menu .
Requirement was to hide sections based on role 'xyz' & 'assigned_to' is the current user. I wrote display business rule to validate above condition and saved in scratchpad as below: if ((gs.getUserID() == current.assigned_to) || (gs.hasRole('xyz')) )...
Hi Guys, Does anyone know how to sort the tickets/cards in Visual Task Board? I want to show the latest ticket/card on top of each lane. Cheers Quik
Hi all, I need a script include to check whether a particular user record is present in the user table or not. I don't want to check whether the user is active or not...I want to check whether a particular record is present or not in the user table....
Hi,I've created a list view for the users to get the idea about the ticket instead going in to the record.I can chose the view (I'm admin) that I've created from the context menu but users don't. When I impersonated as other Users they don't see the ...
Hi Team, I want to add an attachment to the service catalog through ATF, how can I do that? Or How can I validate the attachment attached to RITM through ATF? Or Can we bypass the mandatory attachment on service catalog through ATF? Please suggest...
I'm looking for tips/suggestions on how others are performing incident trend analysis in an attempt to identify problems proactively vs reactively.
i tried to below ways : javascript:scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new functionname(); script include name is same name as functio...
Hi Team, In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not receive...
How To Keep The User/ Groups Data In Sync Between Prod And Sub-Prod Instances? How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances? The Prod and TEST is connected to LDAP. Manual user provisioning is also being done in Pro...
Hi All, We have a form which contains 10-15 currency fields. And we know by default Currency fields are not editable from list layout. Because of this property. glide.ui.list_edit_ignore_types We will remove currency value from the property to allow ...
We are trying to enforce mandatory fields when incident tickets are created/updated via REST API. To do this, we created data policies, however, this affected our Service Catalog items that is creating incident tickets via record producers. How can w...
Hello, Experts, Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.How can I enable t...
