Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...
Hello, Does anyone know how to disable the service Portal top menu options? TThank you for support Regards
Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use? I have tried glide_list,ref_auto_completer=AJAXTabl...
Hi, Can anyone let me know when and under what circumstances we get Communicate Workaround option in Problem Management? Regards Suman P.
Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...
It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...
Hi, How to use console.log() in ServiceNow and how to check? Thanks and Regards, RamaRao
virtual agent not available. Please help how to resolve this issue
Hi, I have catalog item, where I need to sent send notification based on the selected request type Lets say if the request type - New/ change if new Watch list - A & B If Change Watch list - C & D This watch list field needs to be hidden for End user...
I am new to Performance Analytics and I am hoping to satisfy the following requirement: When members of a certain team (or teams) update a record, I want it to be counted in a report. I created an indicator on the sys_history_set table as follows: ...
Hello everyone, I have a list collector on a catalog item. When the item is submitted the Values of the field on the RITM/SCTASK appear as "a, b, c". I've been asked to convert this format to "a | b | c". so basically the ask here is to remove the co...
Hi All, We have two levels of approval for Normal Change request. The first level of approval will got the selected assigned group members. We have created a field for second level of approval and the user can manually select the user and it will tri...
Write operation against 'sys_attachment' from scope 'x_demo_test' has been refused due to the table's cross-scope access policy While adding attachment am getting below error Thanks in advance.
Hello Community, I have this UI action that appears on the change task form and when clicked, it shall change the phase to Quality Approval. Now, this works, when an 'admin' user clicks on it, but it doesn't work for an 'itil' user and I don't unders...
Hi All, I have a scenario where when there are child incidents associated with a parent incident.When teh child incident is opened,a message should be displayed "There is a parent incident INCXXX" Incident number should be a hyperlink and onclick it ...
