Resource Plans and Scheduled Windows

[ChadDa3mon]

Greetings,

I've been wracking my brain around this for a few days and figured it was time to ask for help.

In my use case, we're an MSP and we need to combine "Resource Planning" with "Scheduled Maintenance" into multiple calendars in ServiceNow, if at all possible. I've looked at the existing Resource Plans, and they are mostly for project work. They include a start and end date, but no option for specific time on that date.

What we need is a system that says "We have two engineers on duty each night who can handle scheduled maintenance windows for technology X, Y, or Z. So Bob will be responsible for Customer A between midnight and 2:00 AM, and then Customer B between 2:30 and 4:30 AM. If Customer C wants a window in one of those times, Alice will have to do it, or we have to push for a different day.

Then a system where someone can submit a request for a window, and the built in calendar can automatically approve and schedule that window for a given resource. Resource Plans are almost perfect, but there's simply no way (that I can find) to request a specific window as a part of that plan.

Things like the Conflict calendar aren't really adequate, as I understand it, because it's more about making sure multiple changes aren't scheduled for the same device in different windows. We need to be able to ensure we aren't scheduling more windows than we have staff to handle on a given day.

I'd love to hear if I'm missing something, or maybe there's a better way in ServiceNow. If there's nothing else more official, I'll likely move on to the Collaboration Calendar.

[Abbas_5]

Hello @ChadDa3mon,

Please refer to the links below:
https://docs.servicenow.com/bundle/xanadu-it-business-management/page/product/resource-management/co...

https://docs.servicenow.com/bundle/xanadu-it-business-management/page/product/resource-management/co...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[ChadDa3mon]

Thanks, but I have looked at those. They don’t allow for a specific “time” only a specific “date”

unless they changed something in Xanadu?