Restrict groups to assign the ticket to a specific group

DSV22
Tera Contributor

‎07-27-2023 06:40 AM

HI All, 

 

1. I have a task where user  would like all tickets that currently route from Group A to Group B, 

2. And also no queue should be able to assign tickets to Group A except  Group B, Group C and Group D

And I tried looking the workflows to change the assignment group A But haven't found the Assignment Group A in any workflow, But I tried changing the CMDB_CI owner group to Group A to Group B and raised a ticket that worked,

Need some help I am doing it in a right way.

 

Thanks

0 Helpfuls
  • 957 Views
3 REPLIES 3

Community Alums
Not applicable

‎07-27-2023 06:56 AM

Hi @DSV22 ,

Please refer to the solution and make changes asper your table and fields and conditions:

https://www.servicenow.com/community/developer-forum/restricting-a-particular-usergroup-to-assign-ti...

 

0 Helpfuls

DSV22
Tera Contributor
In response to Community Alums

‎07-31-2023 05:20 AM

HI @Community Alums 

 

Can we do it via Business rules?

 

Thanks

0 Helpfuls

Community Alums
Not applicable
In response to DSV22

‎07-31-2023 05:40 AM

Yes you can!!

Please follow : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

 

0 Helpfuls