Restrict groups to assign the ticket to a specific group
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07-27-2023 06:40 AM
HI All,
1. I have a task where user would like all tickets that currently route from Group A to Group B,
2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group D
And I tried looking the workflows to change the assignment group A But haven't found the Assignment Group A in any workflow, But I tried changing the CMDB_CI owner group to Group A to Group B and raised a ticket that worked,
Need some help I am doing it in a right way.
Thanks
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07-27-2023 06:56 AM
Hi @DSV22 ,
Please refer to the solution and make changes asper your table and fields and conditions:
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07-31-2023 05:20 AM
HI @Community Alums
Can we do it via Business rules?
Thanks
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07-31-2023 05:40 AM
Yes you can!!
Please follow : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987