Risk Assessment is missing

[Gulfam]

Hi Experts, 

We are encountering issue with our change management process. Specifically we are finding the risk assessment is missing from some change requests. even though we have validation mechanism in place to prevent user from requesting approval without submitting the risk assessment. 

The problem seems to occur when the change request is in the implement or cancelled state. Despite our validation checks, these missing risk assessments are slipping through the cracks at these stages. 

Could you please help us investigate this issue? any insight or suggestion on how we might address this would be greatly appreciated. 

Thank you in advance

[Dr Atul G- LNG]

Hi @Gulfam 

Could you please share some screen shot and what type of changes these are? Are they standard changes?

[Gulfam]

Thank you for response, 

They are normal or emergency change. 
Assessment is missing along with risk score while the change is in implementation state.

[Dr Atul G- LNG]

Possible to share any screenshot?

[Gulfam]

Hi Atul, 

Assessment tab is missing, I have checked task_assessment table and search for the record against change but there were no record associated with that change. 

State is cancelled 

Risk score is also missing from the change record

This is happening only with few changes.