Risk Assessment is missing

[Gulfam]

Hi Experts, 

We are encountering issue with our change management process. Specifically we are finding the risk assessment is missing from some change requests. even though we have validation mechanism in place to prevent user from requesting approval without submitting the risk assessment. 

The problem seems to occur when the change request is in the implement or cancelled state. Despite our validation checks, these missing risk assessments are slipping through the cracks at these stages. 

Could you please help us investigate this issue? any insight or suggestion on how we might address this would be greatly appreciated. 

Thank you in advance

[Dr Atul G- LNG]

Hi @Gulfam 

I tried this in my PDI and it is working as expected. 2 points

1. Repair the change management Plugin

2. Repair the risk assessment pluhin.

[Gulfam]

Thank Atul for your response,

Actually this problem is getting occur with few change request records. for rest everything is working fine. I try to reproduce the issue in lower instance. but it is working fine there as well.

[Dr Atul G- LNG]

Hi @Gulfam 

Plugin repair is one option,  you can log a now support case, also check iscany UI policy or view is getting change when change get canceled.