Risk assessment is not showing questions when open

[Denise Melancon]

When you select the Related Link to go to the Risk Assessment, a window opens, but no questions are listed.  This is working on the TEST and PROD instance, but no longer working on DEV.  Trying to track down what changed on DEV to cause this issue.  Need some suggestions of what to check/verify.

[Denise Melancon]

Hi Tarandeep

Below is the response I received from SN (but as I recall there was another issue that was causing the problem - thought I wrote the solution down, but cannot find it, I will keep looking and share if I find it):

Issue Summary: Risk Assessement not opening correctly in DEV instant

Reason: Dictionary default display value changed for Change Request

Solution Proposed: The reason you are facing this issue is because you have configured the dictionary Display for change_request table to be “Reason” instead of number. Please revert the change by checking the “Display” flag on this dictionary.

https://wrightmedicaldev.service-now.com/sys_dictionary.do?sys_id=729b7c551b22230071a8437ead4bcbdf

And make sure the display is unchecked on this record

https://wrightmedicaldev.service-now.com/sys_dictionary.do?sysparm_nostack=true&sys_id=bf3db4911ba2230071a8437ead4bcbc3

PRB1413792 is being worked on by dev “Blank Assessment presented, with NullPointerException in logs when record being assessed has an empty field set as its dictionary display”

Next Steps: Please take a look at the steps above and let me know if you have any questions.

If you need to speak to me directly, please use my direct line +1 407-499-2442. I am available from 8am to 5pm Eastern (GMT -5).

If you need assistance outside of this timeframe, you can call in and another engineer will assist you on the 24/7 ServiceNow Support Lines:

http://www.servicenow.com/support/contact-support.html

Hope this helps,
Denise