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ServiceNow Netbrain Integration

I have installed the Netbrain application from the ServiceNow store and able to integrate it. I have requirement like the device map should be visible at the Servicenow Incident page but it is not coming as expected. It is coming like this   But it ...

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Sanjay34 by Tera Contributor
  • 2857 Views
  • 3 replies
  • 0 helpfuls

Options for setting up on-call paging for INC tickets

Hello, Currently we have paging setup for INCs in a mostly OOB way.  Every so often a SMS message doesn't hit the person on-call for several hours or even a few days.  However, that ONLY happens for people on Verizon using vtext.com messaging.  The q...

Ben124 by Tera Expert
  • 1910 Views
  • 2 replies
  • 1 helpfuls

Migrating KB articles from Zendesk Guide to ServiceNow

Has anyone done a migration from Zendesk Guide to ServiceNow Knowledge? Customer has about 800 articles they need to move. We thought about using the External Content Integration plugin, but it doesn't look like Zendesk supports WebDAV. They have som...

Ron Legters by ServiceNow Employee
  • 2200 Views
  • 4 replies
  • 0 helpfuls

Business rule to add user to group

Hello Guys, I have created a true/false field on the Customer_Contact table labelled "u_non_standard_request_authorised" I am looking for a way to add the user of the record to a group I have created "Non-Standard Request Authorised" when the value i...

Report to Compare Incidents Open this year and last

 I have a report for Incidents and Requested Items created in last 6 months, and I wanted to add same from last year - so I got the below. Is there a way to have those next to each other by month (ie. December of 2021 bar directly next to December 20...

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carlav by Kilo Guru
  • 552 Views
  • 1 replies
  • 0 helpfuls

Resolved! Create email notification based on catalog items category

I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...

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REST API - empty response

Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...

priya110 by Tera Contributor
  • 2147 Views
  • 2 replies
  • 0 helpfuls