Hello All,I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to popul...
hi all, i hope this email finds you all well.i am trying to start transitioning from normal forms to service operations workspace but i find some difficulties customizing forms.SCTASK form. i am trying to add the work notes/additional comments/activi...
Hello, can you please assist to make or attached a list of all Hardware status and the sub-statuses inside with definition as glossary of terms.I try to find them as a KB or KM but I cannot find that.the most important is statuses: In Stock, In Dispo...
I am trying to populate the description variable on a record collector form from an external URL. I am able to do so on a new Call form with the following URL:https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_quer...
Hi Team,I have to restrict the visibility of standard change templates based on the assignment group, templates should display if the user is part of that group. Please help me to get this done ASAP. Thanks.
Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance
Good Morning, I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone...
After I click on Request Approval button (when the Change Request state=New (I expect to get the Please perform risk assessment before requesting for approval (blue bar))I get the following Where do I find:1. where Invalid Update message comes from2....
I was wondering if anyone has seen any sort of business requirements template that could be used in a business analyst perspective to provide when gathering requirements for building out items in areas like the BCM (Business Continuity Management) I ...
We have surveys that we send out with one of the questions being a simple Choice selection question. Our issue is that we need to remove one of the options from that choice selection list. I don't see a way to deactivate just the answer, only the who...
Hi All,I am attempting to create a flow that will take a comma separated list of sys_ids and call a catalog item with that information. The list would be populated into a List Collector in the catalog item. I can't seem to figure out how to convert t...
I have a Date/Time field which has value like 2006-10-12 23:17:30I want date alone from the field as i don't want the time appended there. Only 2006-10-12How to get the value from glide script (server side) ?
Hi All, The company where am working currently is registering me and giving access in the Partner Portal May i know what are the advantages of getting access in it? what can i do with it and how can i explore it for my career progression Thanks and R...
Hi All, I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to yo...
How do you add more "on hold reason" choices in incident tickets?
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