Forum Posts
Best practise for tracking rooms, floors, buildings for CIs
Ì would to store location information for CIs - for example: A printer located in "building A", "floor 7", "room 720". Neither the printer CI nor the locations table do have fields for this - so I wonder what would be the best practise on tracking th...
I have a UI Action on a particular table which I want to hide based on certain Condition
I have a UI Action on a particular table which I want to hide based on certain Condition. I am able to hide the UI action but customer doesnt want to refresh/reload the page manually.Instead he wants to automatically refresh the page once this value ...
How to do changes on Service portal like changing widget's border color, text color etc.?
Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points:1. How to change border color of the widgets across the Service Portal ?I have to change border color of the widgets ac...
Mandatory Comments Dialog box when Rejecting change from the Approvers list in Change record
Hello Experts, We have a requirement where if the change approver is Rejecting the change from the Approver related list in a change record using the Reject button (list choice/ list context menu UI Action), then a popup/dialog window should display ...
How to create records in table using postman data
Hi All,Below is the sample data that i am trying to send through postman to create record in table{subnet : '{"subnet1":"subnet-004834", "subnet2":"subnet-04f6908", "subnet3":"subnet-0f8345", "subnet4":"subnet-08198a4"}';above data if not there in ta...
Update assigned to field using transform map
Hi,I have created a transform map to update assigned to field in one of my custom table. created field mapping for the same and assigned to updated correctly. Now i want to restrict if the mentioned user is part of the assignment group then only it s...
End user is not able to add work not on Standard Ticket Conversation widget
Hi All,We are using Service Portal to show case details to the Internal user. There is Standard Ticket Conversation widget which shows Work notes and Additional Comments from the Case record.But here we want such that end user is also able to add wo...
Where can I see the state values (numeric) for Incident?
Hello AllIts late in the week and brain is friedWhere can I see the state values (numeric) for Incident? 1=New, 2=In progress etcthanks much
Resolved! How to retrieve words from a string field?
Hi All, I have some strings stored in a field on an Incident form. example:field_name = descriptionIt contains the highlighted string: No-conflict,P3-Priority,Chief Testing,xt_mapping:FURIOUS,XTREM, gt_kick:rtr,xt_mention:CC-Dnr-pola,[Google]type_bel...
Make group of checkboxes mandatory
Hi, I'd like to create a group of four mandatory checkboxes, where all of them must be selected before submitting the form. I've attempted to use UI actions, but it hasn't been successful. I would appreciate any suggestions for achieving this. Here's...
External user not authorized error on Agent workspace for Incident management
I am getting an error 'External user not authorized' whenever i try to save an incident record in Agent workspace. I am logged in as sys admin. Screenshot attached. Does anyone know why this is happening?
Record Producer Variable for Currencny and Number
I have 2 fields on a record producer "Qty" and "Value" which i want to make them field types of number (so only number can be entered) and one for currencly (only number in currency fomat can be entered). Is this possible, I would of through this wou...
Resolved! I want to restrict table level .list functionality and make it available for admin users only.
ITIL users are able to access table using .list. how I restirct the functionality. Please help.
How can I link a Story Record created from an INC in a Related List Tab on the INC
Hello All, On our Incident form, I can currently 'Create Story' using UI Action button (see code). var story = new GlideRecord("rm_story");story.short_description = current.short_description;story.description = current.description;story.priority = 4;...
