Hi Guys, I'm using below script to get the variables are associated with RITM and Task. The code is providing the result of more than one catalog variables but not providing the associated catalog task numbers. Can you help how to get the mentioned...
Is there any way I can retrieve the hostname from the current user's session, server side?I am completely aware of the system property "glide.servlet.uri" - This Will Not Work.I cannot use any system propery.Glide System (gs.getSession().getUrlOnStac...
How to change language of a particular user in ServiceNow?
Hello All, I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new one...
Hi Guys, I need help with the following script, not sure why its not working? I have two system properties ignoreclients and ignoreServers, that have few comma separated values, what I am trying to achieve is get the values from both system propert...
Hello Experts, I am having query above the date field. how to apply the date filter with "at of after" condition. @Ankur Bawiskar var gdt = new GlideDate(); var date = gdt.getByFormat("yyyy-MM-dd"); gs.info('Todays Date ' + date); var gdt1 = new G...
Hi Everyone, I have created a UI macro to open Teams chat. Need to hide this UI macro based if the field value is empty. I have written something like below, however its not working . Can anyone suggest how I can acheive this. <?xml version="1.0" enc...
I have a requirement as below where need to check difference between two different type fields field 1: duration field field 2 : duration field field 3: data/time field Need to calculate below equation: field_1 = difference (field_2 -field_3) I am n...
Hello Experts, How to show variable set variables in the report (sc_task).Could you help me in this case.
Hi Community Members, I am struggling with one part of my requirement, When Job Responsibilities- 'None', then 03 Variables Fields- Task entry, Duties Entry & Responsibilities Entry should be Invisible (Hide) but currently these 03 variable fields ar...
Respected Community, When Selecting 'Task' (Choice) in Variable Field- Job Responsibilities, then only a Variable field- 'Task entry' becomes Mandatory & Visible. *Outcome (Achieved but with Gap below)- When Selecting 'Duties' (Choice) in Variable...
we have implemented virtual agent for itsm and we are planning to do it for hr onboarding can we have different branding for two personas? currently we have one branding for bot when i click on virtual agent its redirecting to same branding?
Hi, I am using below script for Incident rest Api in the business rule. The script is working but I need to set the url dynamically as we have so many Servicenow client instances where we need to create a incident. Please anyone help me how I can s...
Hello, I have a demand where user wants to extend the SLA from 24 hours to 48 hours for a particular group. Can someone please help me with all the steps how can I change the SLA time from 24 hours to 48 hours ? User has provided only Group name for ...
What is "Handling Duration" for interactions record. The information is not showing from the Interactions table. How do I fix this? Thanks.
