HiIs it possible to put a req item ticket on-hold until a date, such as if someone raises a leaver request but they're not leaving until 2 weeks time, we can put that ticket on hold until the end date, then the ticket automatically comes off hold on ...
Hi All,I have a lookup select box field that I want to populate from a client script (onChange).I tried using g_form.setValue() but it did not worked.Does anyone knows why or a different way to do that? Thanks :))
Hi, Would anyone be able to help with he below issue I am facing please? We have a business rule set up to copy the assigned to and assignment group from the SC task to the RITM. The issue occurs when a user is populating a name into the assigned t...
Hello Experts, I need to hyperlink a popup message containing a link, please help! here is my script: function onChange(control, oldValue, newValue, isLoading) { if(g_form.getValue('application_available_in_teams_app_store') == 'no'){ alert('If app n...
Hi Team,caller_id is a reference field, for that caller_id we can able to match only sys_idplease suggest me how to achive gr.addQuery('caller_id', gr2.u_partner_name);how can i get name of the caller_id?, please suggest //Incidentvar arr = [];var gr...
Hello, I am trying to enable Edit button when the article is in 'Scheduled for Publish' state.Followed the UI Page and macros, but getting lost where 'isEditable' or showUpdateAction is set. UI Macro:kb_view_common_header_toolbar -><button role="link...
Hi,I am trying to create a new report where I need a new field called 'New Environment'. This needs the first 3 characters from the Configuration Item field.I have used the 'Configure Function Field' using:glidefunction:substring(cmdb_ci,'1', '3') H...
Hello guys. I have this task to get the content of the attachment word file and create a new record based on it.I already tried the GlideSysAttachment but the result is undefined. I also tried some solution using the code I get from this link https:/...
Hello There, I have created a Location reference field with table as cmn_location and in the default value i have given as javascript: gs.getUser().getRecord().getValue('location') [have even tried with javascript: gs.getUser().getLocation() but n...
When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns. This eliminates all Closed records for Changes, Problems, People, Groups, etc. We have not customised the G...
I am trying to create a g_scratchpad variable using display business rule which stores the info regarding if the currently logged in user is part o Network group for a catalog item.Based on its value i want to make a field visible on the form.But the...
Hello all, my team and I are working on a Service Portal redesign and have been customizing the way certain Service Catalog Items function depending on what the user selects. Right now, we have some catalog items with Select Box variables, and depend...
Hello Everyone, I want to display a image in between the variables on the catalog item form. Can you please help me how to get this done?
In my rest message I am getting the below pop-up. How to resolve this issue. Please suggest. After clicking on the Get OAuth Token, it is just extending for 1hour Default Grant type is client credentialsAuthentication type - OAuth 2.0
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