Risk Assessment not updating Change Request Risk field value

[axelortiz]

Hello,

I've activated the Risk Assessment plugin and setup the Assessment Conditions, Assessments Thresholds, Assessment Questions and follow all the steps described in the ServiceNow Wiki (Using Change Risk Assessment - ServiceNow Wiki). This worked for the first change request I tested. Later I added a new field to the Change Request form and the assessment stopped updating the Change Request Risk value. I've since tried removing the new field. The assessment still renders the form but submitting it do not change the Risk values that should change based on the conditions.

Any ideas on how to address? It would be nice to somehow revert to a point in time prior to activating the plugin and start over. Plugins cannot be deactivated once active so that is another challenge.

Any direction is greatly appreciated.

Thanks,

Axel

[axelortiz · Accepted solution]

Thank you Pradeep and Jagan for your help! I was able to get some assistance from ServiceNow and get the Risk Assessment to it original state (looks like somehow the UI Action script was changed) and got some clarification as well on its functionality which was in part described by Jagan's post.

Very grateful for your posts.