Hi All I have a task that RITM should stay in Open state until all the tasks will be closed.Tasks are mainly created by workflow but there is also possibility to create task manually from RITM.Workflow automatically close the RITM when all of the wor...
Having recently implemented RISK, I can no longer see planned completion date - is this still available ?
Hello Everyone,I have a flow on incident and it is integrated with a thirdparty tool and its aoutbound.I have created one custom action used and everything is fine i am able to create the incident in the thirdparty system.Now we have a requirement li...
Hi All, The ISTM subscription entitlement does not show the amount of licenses/roles being used. Is there a way to configure or show the number. Please see the screenshot attached.
Hi , from postman making a GET API call ,trying to get internal_type field from sys_dictionary table but we couldnt get it from response and as internal_type is referrencing to sys_glide_object table - we tried creating ACL on sys_glide_object table ...
I'm trying to learn the out of the box configuration of the ITSM modules from ServiceNOW (Request, Incident, Change, and Problem). Incident and Request (which are covered within the Admin Fundamentals course pretty well) are fine, but when trying to ...
Hi Team, I have a requirement in Workspace (Legal Service Center) where users enter URLs in the Comments (journal field), and the expectation is that these links should be clickable in the Activity Stream.
I have a user who is having snc_internal role. Now i want that user to be able to access the sys_history_set table. As i want to create a module on this table that will only open the records related to a particular table.can anyone help me out in thi...
Hi All,I am trying to restrict write access to a specific field using ACL, but it is not working as expected.Requirement:Only users with the ITIL role should be able to edit the Department field in a custom table (Test SNOW). All other users should h...
Anybody notice a significant (1 line) new feature in the Service Operations Workspace ITSM Applications release notes for Version 8.6.0 - April 2026 (you need to be on at least Zurich Patch 8):https://www.servicenow.com/docs/r/store-release-notes/sto...
Hi Team,I am working in the DEV instance under the Global application scope, but while working with an Update Set, I am seeing the following warning: *** WARNING: STRY000555 - Change Management - Part 1 has 1 update(s) from another scope ****** Err...
After reviewing multiple community blogs and articles, I have consolidated and finalized the content below. -------------------------------------------------------------------------------------------------------------------------------------------Mig...
I have one Multi Row Variable set, if user submits a request item then approval is triggered, when respective user opens the approval record to approve or reject, before preforming approval action there is one UI Action named eg: "iSeries Approval", ...
Hi All, I was wondering if there's a way to create a button that expands and collapses all accordions in the recent build on SNOW?the team and i have been creating collapsible for a good while now and i've managed to figure out how to create the butt...
