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Resolved! Catalog item - Request cancelled for end user

SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically  without triggering approval it automatically ch...

PriyangaM by Tera Contributor
  • 1108 Views
  • 3 replies
  • 0 helpfuls

How to delete the record in asmt_metric table

Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!

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mania by Tera Contributor
  • 700 Views
  • 3 replies
  • 0 helpfuls

Resolved! PagerDuty Spoke Flows and Actions for On-Call Scheduling

I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...

ABillinglsey by Tera Contributor
  • 1007 Views
  • 3 replies
  • 0 helpfuls

ITSM Exam Prerequisite – Clarification Needed

Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...

RaveendraK by Tera Contributor
  • 2426 Views
  • 4 replies
  • 0 helpfuls

Resolved! What can the incident_manager role actually do that ITIL can't?

Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...

Brad51 by Mega Guru
  • 490 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to deactivate the oob readonly dashboard on sow

Hi,I want to deactivate the oob dashboard under service operation workspace so here i cant able to deactivate due to readonly.Can anyone please help on how to deactivate the oob dashboard. Thanks! 

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mania by Tera Contributor
  • 1430 Views
  • 6 replies
  • 1 helpfuls