We have updated date format to dd-MM-yyyy on glide.sys.date_format property and updated timezone to Europe/Brussels on glide.sys.default.tz properties. But both timezone and Date format are not reflecting on user recordscould anyone help me why it's ...
Looking for best practices when logging a change record for production 'trouble shooting' when a lower environment is not available for testing.
this is my instance dev201572.servicenow team please help in resetting mfa setup
Hello Everyone,I'm working on a requirement where, after an agent closes a ticket and a survey or resolved notification is triggered, the end user may not be satisfied with the resolution or might still need assistance. In such cases, they should hav...
Hello Everyone ,What I’m trying to achieve:I want to allow end users to create a new incident directly from the survey widget (a button embedded on the survey form). Especially when they are not satisfied with the resolution of a previously closed in...
Good afternoon.How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?Please provide steps.
Hi, I am trying the copy attachment from sys_email to case record so i havee used below code but not getting mapped.Can anyone please let us know where i missed?(function executeRule(current, previous /*null when async*/) { // Add your code here ...
hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...
Hi,I have a scenario where I’ve created an announcement in the Service portal in the Dev environment. In this announcement, I’ve added a link to a KB article using the KB number format like:For example:Spoilersp?id-kb_article_view&sysparm_article=KB0...
Hi all,Can anyone suggest what are the Integration methods for Servicenow Confluence integration?Paid or free, 3rd party tools, integrationhub or REST API any method and also suggest which is best?Thank you.
Hi, I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact) If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the ...
Hi,I’m looking for detailed information and official documentation regarding Standard Change in Change Management within ServiceNow. I would like to better understand its configuration, approval process, and how it differs from other change types lik...
Hi all, Can someone please suggest, it is possible to add 'info icon' to a widget. as shown in 1st screenshot. I want to display it Request Form Owner/ Request Form delegate section(refer 2nd screenshot).1st Screenshot :2nd screenshot :TIA
