Created a role called 'itil_limited' that restricts the visibility of records for users who have this role.I created this ACL to limit access to user records in the sys_user table, except for users in their own groups. This means they can pass ticket...
I'd like to know what CMDB-related features are available with the ServiceNow ITSM license.For example, I'm considering identifying affected CIs.I'd also like to know if there are any other CMDB-related features available or that can help optimize IT...
Hi all, We have record producer that creates Change request. The variables from the record producer are displayed on the change form by adding the "Change Variable Editor" to the form view.We would also like to display these variables on all change t...
We currently have three sets of Business Rules that manage the assignment of the Business Stakeholder role, which is granted through a group. These rules are applied to three different tables: one targets managers via the sys_user table, another appl...
While executing an ATF test case that creates a user with a specific role (not an admin role), the process fails during user creation with the following error:"FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=37009): INSERT INTO sys_user_grmem...
Hey,I have a workflow based on the outdated workflow (workflow_ide.do).In it, I have a ‘Create CI Task’.Now I want to get the SysId from the newly created task and put it in the scratchpad.I get an ID, but this ID does not exist.Attached are some ima...
I need to respond to this request and make these changes to the Record Producer Create Incident script. I created the vuri variable, and the code is working up to option b. However, I can't do what you ask for in option c.Could someone please help me...
Hi all, we got a requirement to make label variable type as bold in service portal for a catalog item variable. I tried this by using a catalog client script. It is working fine in native view. If i open that catalog item request form in service po...
Hi All ,I want to remove Brazil from country variable which is a look up select box(refers to a custom table) with variable attribute and reference qualifier with it as shown in the below picture . How to remove Brazil and to add other choices to the...
hello, I'm currently struggling with some issue, which I'm not sure whether that is a bug in ServiceNow or issue in my script logic. In general, I have a catalog item, which needs to load different variables in the UI, depending on the selected Reque...
Hello All, I have a custom table in which I have all records which I wish to show on a time-series graph. for e.g. A metric which has nos over 12 months in a year like-Jan-25 25Feb-25 21Mar-25 20 and likewise 9 more record...
Hello everyone,When the article state changes from Published to Draft / Review the previous version gets vanished from Knowledge Base. When the article is made to draft, the old version should be available to user until the new version gets updated.P...
Hi, I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...
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