Hi All, I have requirement in which external users whether their account available in service now instance or not, they should be able to create incident in service now. A link will be shared to external users and after clicking on Link form should ...
Hi, I have an attachment field in the record producer. After closing the record, an email will be sent with the attachment as a link. I'm trying to do this using the "Send Email" action in the flow. How can I do this?
Hi, I have a requirement where, in the flow design, in the "ask for approval", I've added a group for approval process, but I need to exclude one person from approving the request who is the part of that group.How can I achieve it? Thanks in advance!
I have created this Order Guide and selected Two Step, but it is not removing the Summary tab. How can I enforce a Two Step Order Guide? This is our first and only order guide if that matters.
Good day to all, I am hoping that I can get some help with a configuration of the SOW that I am trying to do. I have attached 2 images to this post in hopes that I could get some assistance with this. Here is what I want to do. One of the ima...
Hello I want to set SLA Definition for change requestWhen change request is scheduled,Plann start date > 1 secondSLA is active and start calculate How to config this? I already check but still not found at plan start date
Hi Everyone,We have a Catalog Item with Variables Group Name(string) and Select Group Name(Select box)User enters a group name (or group key word) in "Group Name" variable and the entered group(/group key) is validated through Integration with AD an...
Hi I have two variables called Start date and End date on catalog form I need a validation on End date, the selected date should be mamimum within 7 days from Start dateNote: Data type for both the variables is Date/Time
Hi We have catalog item "ABC" in that we have variables like Country -- State ---Address-- But now I have deactivated these 3 variables as part of the new enhancement and this code push to Prod after this new code existing variables and variables d...
Hi I have one catalog form having two variables called Input1 and Input2 based on these two values need to populate respective value on FINALOUTPUT variable. If combinations are less numbers I would have go with catalog client script with add and rem...
To copy attachments from an SCTASK to a RITM, I used BusinessRule#1, which I found in a ServiceNow Community post The problem is that each time an attachment is added to the SCTASK, all of its attachments are copied to the RITM, even those already th...
I have a requirement related to a catalog item that includes:A reference field to select a digital platform from a table.A list collector fields (I have 12 fields) that allows users to select multiple values.When the catalog item is submitted, it cre...
Hello Community - I'm not sure where the best place to post this question is. Feel free to move this thread if it should go somewhere else. I'm hoping my question is an easy one to answer... we have a lot of dashboards in our SNOW instance, those da...
Hello Everyone, I have one requirement. Requirement is In Catalog form having the Requestor For field (reference type--user table) and Application filed(reference type- App table) .If i select Minipay in Application then i am able to select mu...
Hi all,I’m currently investigating the out-of-the-box (OOTB) lifecycle behavior for Requests (REQ), Requested Items (RITM), and Catalog Tasks (SC_TASK), with a focus on how the following fields change throughout the process:ApprovalStateStageMy obje...
