watch list users should be able to update the comments in incidents and RITM's irrespective of roles. I have tried in PDI by writing new ACL. But it is not working. Could you please help me how to write ACL. Thanks in advance.
The ITSD will get a call and they are not able to see forms that have limited user criteria like limiting to managers. We have had to open up some of the forms to them to enable them to help customers even though we don't want them to submit the for...
Hi, I have a catalog item with one multi row variable set.I want to create multiple requested item based on number of rows in the MRVS.Suppose there are 3 rows in the MRVS, then i need 3 requested item tagged under one request.How can i achieve this?
Hello all, I got a requirement like following. Some teams do maintain some events on SharePoint Calendar. Event site (countries), start / end date, description etc The requirement is to integrate SharePoint with ServiceNow to pull that calendar inf...
Hi All,I am using catalog builder to create a catalog item but in the steps i could not see the estimated delivery time as a step in my PDI, can you please help me why it is not coming.But i can see it in the maintain wizardThanks in advance
I'm trying to send a data viz on a weekly basis to a specific active user. However when I send it he doesnt get it and nothing is in the logs. If I change the user and send it to someone else it works. Any ideas?
Hi All!!Is there a structured learning path for ITSM on ServiceNow University?I am trying to create a basic portal for appointment booking , I want to enable this portal page for public.Let me know if there is any learning modules related to these ta...
Hi Team, How assignment group is populating from major incident to Problem. I have found "Major Incident Process" playbook, then there is subflow "Major Incident Playbook - Create a Problem from Incident" and under that we have action called "Create...
Hello Everyone, i am preparing for flow designer micro-certification, can you share dumps for exam if you have.
Hi Community Helpers,I am creating a request through an Inbound Action script using the XML and script provided below. However, I am facing an issue when the email body contains hyperlinks or when the sender’s email includes a signature. In such case...
I have a custom table configured with AWA. When a new work item is assigned, I want AWA to calculate the agent's capacity based only on active records. Currently, agents may have records in different states. I want AWA to ignore records that are in C...
Hi All,I am working on creating templates using Catalog Builder, and I’m trying to provide users with the ability to define an Estimated Delivery Time for their catalog items. From my understanding, the delivery time is derived based on each stage in...
I have added a 'assignment group' field to a form, this references the group table and is populated by a business rule.Next I have added a 'template owner' field which references the user table, where I want user selection linked to the 'assignment ...
Hi Team,I’m facing an issue in Flow Designer related to the error:“The requested flow operation was prohibited by security rules.”Background:We have a requirement to create requests via inbound email, and this setup is currently working.Earlier, when...
Tickets will be assigned to agents based on their shift schedules and assignment groups when agent make status available on service operation workspace.I created two shifts with different dates and timings and added members from the same assignment g...
