RITM Approval State Shows Approved After One Approval – Need All Approvers to Approve

[JyotiranjanC566]

Hi Everyone,

I am facing an issue with RITM approvals in ServiceNow.

Current Behavior:

When multiple approvers are added to a RITM, as soon as one approver approves, the Approval State in the RITM list view changes to “Approved.”

Requirement:

The business requirement is that the RITM should only move to Approved when all approvers have approved (100% approval required).

We need this specifically reflected in:

• RITM list view → Approval State

• RITM record → Approval field

We are also trying to achieve this without using Flow Designer, if possible.

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Questions:

1. Is there any OOB configuration to change approval behavior from:

   • “Anyone approves” → to → “Everyone must approve”?

2. Can this be handled using:

   • Approval Rules?

   • Legacy Workflow?

   • System Property?

   • Business Rule?

[brianlan25]

Typically you set the approval filed in the workflow/flow once you get all the approvals. You need to check your workflow/flow to verify where you are setting the approval. Also you may need to check to see if you have all must approve if you have all approvals under 1 approval action.