RITM request field is empty?

Mikolz · ‎11-03-2014

All,

I am starting to look into service catalog and right of the get-go I am noticing something strange. Whenever I put in a request with one item on that request, in the RITM related list - it is displaying Request = (empty). If I go into the RITM, sure enough the sc_req_item.request field is empty. Here is an image;

I checked against one of the sandboxes and it was displaying the request number as I thought it should. Anyone ever experience this?

felipe_barbosa · ‎11-03-2014

Ok, try to see if the sc_req_item.request field was ever populated with the REQ number:

Requested Item Form > left-click in the header > History > List

Find the request field and check if it was ever updated form a number to null.

Another explanation could be that the display default value for the sys_dictionary table, reffering the sc_request table was changed and now no other column is set as the default display value.

On the lefthand filter list, enter sys_dictionary.list, add the column Display, filter for Table = sc_request and check if Number has Display = true.

View solution in original post

felipe_barbosa · ‎11-03-2014

Ok cool... I would be glad if you pointed my answer as the correct one but that ´s life...