We have identified multiple cases where users are not receiving incident assignment notification emails when incidents are assigned to their group.Examples:• User 1: Sai alampalli From group TNT_SPT_GLB_SpsOrcWMSInfosys.• User 2: Haripriya Bandi fro...
Forum Posts
Variable set removal from Catalog item
Hi, I removed existing variable set from catalog item in Dev and moved the changes to Test. its captured in update set, the variable set still exists on catalog form, several times i did removed and moved, still the variable set exists on catalog ite...
Yokohama Features Clarification
Can anyone please help me with the following doubts regarding Yokohama features1. Is the Business portal free if we have an ITSM Pro licence?2. Also, help me with the scenario and the functionality of Multi-language Support in Catalog builder, and is...
Resolved! Compare Login User with the Assigned To reference field in the UI Action button
Hi,I'm working on some UI Action. In the RITM form I've a UI Action button.My requirement is to when a user click on that button, I need to validate, if the logged in user is the user mentioned in the assigned_to field or anyother user.How I can vali...
How to Add Tabs/Sections in Service Operations Workspace Form for Compact VIew?
I am using the Service Operations Workspace, and when I open an Incident/RITM, the form appears in a details section, requiring a lot of scrolling. I want to make the form more compact by:Adding tabs at the top of the form (as shown in the image).Or...
Unale to approve the requests via service portal
Hi,User is not able to approve the requests from service portal even though manager check box is ticked in user records. could you please help me on this. Thanks,Nandini
Create Custom Delete UI Action button on kb_feedback_task table
Hi,Can anyone please help me to create a custom new 'Delete' UI Action button on kb_feedback_task table. Where I want to give Delete access of all the KFT records in above table to Admin and 'ITSM Admin' Group only.
How can I export survey data into an excel doc?
I created a survey for folks to fill out, and it was posted on our portal. Basically, it asked a few specific questions having to do with folks being at home. I thought that I would be able to export the survey information into Excel after they were ...
Inbound Action Not Working
Hi All, I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot. Thanks in Advanced Akhil
What is the best way to send a notification when a Problem is created from an Incident server side
"What is the best way to send a notification — including the Problem number and short description — when a Problem is created from an Incident, and should we use a Business Rule, Script Action, or Email Script for this, and in what order should each ...
Is there any option to integrate ITSM to Jira ?
Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?
Resolved! Is it possible to use Windows OS authentication to log in to ServiceNow?
Hello All,Is it possible to use Windows OS authentication to log in to ServiceNow?I would like to know what settings are required in this case. Thanks for any help or insight may provide!Tetsuya
Vendor Management Worskpace - KPI creation and link with vendor score
Hi all, I created a new KPI and I associated it with a KPI group to determine vendor final score, but this KPI is shown in "Additional KPIs" section, rather than "Vendor score KPI" (as attached). I got that the second one only allows the calculation ...
Resolved! Standard Change Request, the Justification field is showing as read-only.
Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...
Resolved! Is load data work "dl_u_assigment" Table ?
Hi Community,When i am creating manual record in dl_u_assignment table it is properly setting fields but when i load my data it is not working properly can you anyone help me in properly Loading data in table or any small suggestion is appreciated. T...
