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Resolved! close incident in email

hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...

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On-call scheduling escalation to roster via email

Hi,  I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact) If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the ...

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Widget Customization

Hi all, Can someone please suggest, it is possible to add 'info icon' to a widget. as shown in 1st screenshot. I want to display it Request Form Owner/ Request Form delegate section(refer 2nd screenshot).1st Screenshot :2nd screenshot :TIA

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Automate the process to create a new Distribution List.

Hi Folks,   I have a requirements to Create Distribution list based on below Steps-Automate the process to create a new DL. Get DL name, DL email address, DL owner's details  Add text: Please select the owners of the group. It is recommended that you...

kishorkumar by Tera Contributor
  • 860 Views
  • 4 replies
  • 0 helpfuls

View a widget record from a portal page

Hello Community, Do you happened to know what is a shortcut for "View a widget record from a portal page" on iMacs? Tried already couple of combinations but nothing seems to be working Doc. says: ProcedureNavigate to a portal page.On the page, open ...

Resolved! Reference qualifier conditons - show only records in capital letters

Hi All, We have the following reference qualifier condition in the reference type variable:nameSTARTSWITHCORE It dislays results in both upper and lower case letters. Is there a way to filter the results to show only the ones that start with CORE in ...

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kandulek by Tera Contributor
  • 377 Views
  • 3 replies
  • 2 helpfuls