How set default tab on csm/fsm workspace (like tab(2)) on load
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
Forum Posts
Incident Email Signature
We just got our own on Prem instance of ServiceNow after using a leased instance from Frontline. In the leased instance, when sending an email from within an incident, our names and titles were pre-populated as a "footer" in the email. In other words...
Restoring Archive records
Hi, We need a process to select an archive record and submit a request for restoring it. Upon admins accepting the request, the record should be restored to the original table. This needs to be implemented only for CMDB CI's. I tried considered a var...
UI action
Hello Team,I am new to the ServiceNow we have requirement that we have a drop down field "flag" (true or false) on the incident form if you click on the resolve button this field should become mandatory and show a pop message to fill the "flag" field...
Popup for cancel confirmation not working
I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...
GlideAjax not calling Script Include on Catalog Item submit (Service Portal)
Hi all,I’m facing an issue while trying to create a Hardware Disposal Order from a Catalog Item (Service Portal / Employee Center) using GlideAjax, and I’m hoping for guidance on the correct approach.RequirementOn catalog item submission, create a re...
Resolved! Flow is not triggering
Hello All,i have created one flow which will run on sysevent table when a particular event gets fired and it is on sysevent table.Even if the event gets created on the sysevent table the flow is not triggering.@Ankur Bawiskar any idea why this fails?...
Audit History not visible after enable audit history
I need to Enable audit history for specific fields on the Business Application table : cmdb_ci_business_app_list Below are the fields : architecture_typeit_application_owner. I checked in dictionary for these shared fields (architecture_type and it_a...
Filling in the parent field in the task table
Problem with the Parent field in the Task table when using the parent/child relationship of IncidentsHello Community,I'm facing a problem related to the parent/child relationship of Incidents and the Task table, and I would like your help to confirm ...
Jelly scripting in UI Macro
Hi , I am working on a requirement to fetch the data from demand cost plans. Below is the code :<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <style> tr...
Setup ServiceNow Integration with Entra ID for User Provisioning – Handling Duplicate Users
Hello EveryoneWe have configured ServiceNow integration with Microsoft Entra ID for user provisioning. Under Attribute Mapping, we use:Employee Number as Matching Precedence 1Email as Matching Precedence 2In ServiceNow, our user table includes all em...
How to add a info Message in login page
Hi All, How to add an info message on the login page in ServiceNow or add a single line text as "No Authenticator" text message in place of forgot password. please help. Thanks.
Need a related tab be edited in with the acl in Servicenow
Hi Team, on the incident form I have a tab called xyz that should he edited only when state is resolved only. In the instance I could find a acl write acl incident.* and state is not one of closed or resolved condition that is restricting to it so I ...
How to change background header color on platform on NextUI
Hi, I need to update the navigation header color on platform and we are using Polaris. I have created a new style and theme as mentioned in this article and it is not working:https://www.servicenow.com/community/next-experience-forum/how-to-update-th...
how to configure report and dashboard which will display yearly basis created requests in ServiceNow
Hello,This is regarding the dashboard. Actually, user wants to sort the Requests created on yearly basis like 2021, 2022, 2023.....I have configured different reports on RITM table and those are added to one dashboard and user want to see the request...