Walk-up Experience - Kiosk Check in
On the Walk-up Portal, how can filter the 'Enter your name or email' field to show only active users?
Forum Posts
Resolved! Alternative to “Run Script” in Flow Designer for Updating Reference Fields from RITM List Collector
Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...
Variables are not appearing on the SC Task.
Hi Team, The variables are not appearing on the SC Task. I have already added the Variable Editor section through the form layout, but the variables are still not visible.If I mark the variables as Global = true, then they appear on the SC Task, but ...
How to Display Knowledge on Portal
Hi, I have created a knowledge base and linked the category as well with the portal. But I am not able to view the category or article on the portal. The page used on portal is OOB page kb_view2. How to fix this? Does the page or widget are tied with...
How to add custom stages to RITMs but using catalog builder
Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows Service fulfillment process (Completed) , Closed Incomplete (Skipped), Comp...
Resolved! Refused due to the table's cross-scope access policy
Hi, I'm trying to comment on a support ticket within the portal, but I'm getting this error. Has anyone else experienced something similar?
Connection error between ServiceNow and Sailpoint IdentityIQ
We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...
servicenow integration
we are setting up the final description which is a combination of multiple things okso this we are setting up in the description of the JSON body that we are sending for creating demand via post callnow the issue is json will only take the valid char...
Event is not attaching to the few notifications
Hi Team, Event is not showing in the email logs for few emails, for few email logs event is showing. below on event is not showing, both are same items and same notifications
How to show users only based on logged in user company
Hi, I want to show only users in a reference variable where company is child or parent. Example.Case 1:I have logged in my company will be BTS, I have another Referance varaible(sys_user) in this variable I want to show all the company users. Case 2:...
Rejection Comments are not updating in the noification
Hi Team, Rejection Comments are not updating in the notification Notification: Comments added in the notification, but comments are not showing the Rejection notification
Resolved! ServiceNow not working
Hi All, I'm facing issue with accessing ServiceNow , Is there any outages or maintenance going on Thank you
How to fine correct subcatagory based on catagory in assignment rule?
HI, Need assistance to find correct subcatagory of catagory on applies to tab of assignment rule, any suggestion will be appreciated.
Convert attached PDF to text
Hey all, I want to parse data which is attached to record/incident and get that data into Text format. Does anyone know how can I achieve it?
Response SLA's are not attaching
Hi Team, Response SLA's are not attaching when Incident has been created by ServiceDesk team, Conditions are same but when any other user creates, Response SLA's are attaching. How to check