Adding Email Template to Send Email Action
Hi team,Is there any way to add an email template to a Send Email action that’s part of a read-only OOB flow in ServiceNow? I’m unable to modify that flow, so looking for possible options.
Forum Posts
Resolved! Order guide
Order guide :- OnboardingThere are multiple catalog items configured through rule base in that only for some items Validation task will generateOnly for SCTASK short description that starts with "Validation Task..." Prohibit Close Skipped of validati...
Disable sidebar discussion button in service operation workspace
Hello Community! I need to Disable sidebar discussion button in collaborative in service operation workspace. Please help. How to remove it.
Automatic transfer of Attachment to SharePoint folder
Hello,I want files that are uploaded in attachment type fields to be automatically transferred and stored in the appropriate SharePoint folder with below acceptance criteria. Successful transferGiven a user uploads a file in ServiceNow to the config...
Resolved! Need to have assignment group only show groups that the assigned to is a member of
When "Assigned to" is filled out on any forms (SCTask, Incident, etc) I need to be able to filter the "Assignment group" so that it only shows the groups the Assigned to is a member of. Is there a way to do this? Client Script? Advanced Filter?
Need to reorder the columns of project workspace
Hello Community! I have requirement to reorder the columns in project workspace, not for just me but for every users.Please help!
How to modify login page
Hello Community! I need to modify login page. How I can modify it? Please help!
Resolved! Is there any functionality in flow to run custom script as Run script activity in workflow ?
Hi All, Is there any functionality in flow to run custom script as Run script activity in workflow ? When condition matches I want to trigger a script in flow designer. Thank You
Service Catalog Item Design Consolidated vs Separated
What is the best practice for Service Catalog Item Design? Setting up a catalog item for Software install, transfer, and removal and looking to build it in one catalog item with a variable field for Request Type - New Install/Transfer/Removal and bas...
AI Search Result Highlighting Deprecated
We just started getting reports of this after going to YP6. Both fulfillers and requesters like seeing highlights in the search results. This seems like a step backwards. Upvote this idea if you agree!View Idea Page - Idea Portal Reference: Unexpecte...
The Additional Comments field is not visible to end users on Requested Item (sc_req_item) record
The Additional Comments field is not visible to end users when the Requested Item (sc_req_item) record is in the ‘Closed Complete’ state.
Import of .xls template to create a task list in a change request
Hi All, i would like to know if anyone has had any experience with being able to import a .xls template for change requests/tickets that can automatically create a set of tasks associated to that ticket ? Please
How to HIDE save(ctrl + s) button from ITIL users on the service portal form ?
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
How to pass previous values from business rules to script action in servicenow
I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer
Prevent Problem Task Closure When Associated Change Request Is Not Closed
Hello all, We encountered an issue where a Problem Task is getting updated to Closed even if the associated Change Request is not in a closed state. The system displayed an error message but still updated the state. To fix this, I tried modifying a B...
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