RITM state is moving to "Closed Incomplete" when actually saving it as "Closed Complete" - Issue

[Vaishnavi35]

Hi,

When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.

var catTask = new GlideRecord('sc_task');
catTask.addQuery('request_item', current.sys_id);
catTask.addQuery('active',true);
catTask.query();
while (catTask.next()) 
{
    catTask.state = 3;
    catTask.work_notes = "Closing Task as RITM is closed";
    catTask.update();
}

I have written a after BR, Code does not work.

The Tasks are getting closed just fine but the RITM state automatically moves to "Closed Incomplete" though I am marking it as Closed Complete , once the form reloads it moving to "closed incomplete". Not sure why.

HELP?

Thanks,

Vaishnavi

[Mehta · Accepted solution]

Use a branch activity in below workflow, branch activity basically divides the workflow into 2 paths. Since you are generating at the same time you should use branch and divide the flow.

After that use join to convert to paths into one as below screenshot:

Please mark it Correct if it resolves your query