RITM state is moving to "Closed Incomplete" when actually saving it as "Closed Complete" - Issue

[Vaishnavi35]

Hi,

When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.

var catTask = new GlideRecord('sc_task');
catTask.addQuery('request_item', current.sys_id);
catTask.addQuery('active',true);
catTask.query();
while (catTask.next()) 
{
    catTask.state = 3;
    catTask.work_notes = "Closing Task as RITM is closed";
    catTask.update();
}

I have written a after BR, Code does not work.

The Tasks are getting closed just fine but the RITM state automatically moves to "Closed Incomplete" though I am marking it as Closed Complete , once the form reloads it moving to "closed incomplete". Not sure why.

HELP?

Thanks,

Vaishnavi

[Kalyani Jangam1]

Hi @Vaishnavi35 

Your BR code looking find, I also tried on my end and it is working as expected.

Just remove one condition stage changes to completed and try this. It will work.

Please check and let me know if it will work or not.

[Vaishnavi35]

Hi Kalyani,

I have tried removing stage changes to completed condition. It still does not work.

There is OOB BR for "Closed Incomplete" , is it overlapping?

Should any "condition"(above the code) be added?

Thanks,

Vaishnavi

[Kalyani Jangam1]

Hi @Vaishnavi35 

Just try to deactivate OOB BR and try this. If it will work by deactivating OOB BR then you to balance two BR by orders. Please check once.

[Vaishnavi35]

Hi,

I have tried deactivating the OOB one but it does not work. 

But I have observed something, I was submitting only one request repeatedly but when I submitted another request yesterday, the RITM state stayed as it is as "Closed Complete".

Workflow of the request that stayed as "Closed Complete"

Workflow of the request that moved to Closed Incomplete automatically,

If you can help me understand? I am literally confused.

Thanks & Regards,

Vaishnavi