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RITM State Remains "Requested" After Approval Processs for 2nd Approval

alt
Tera Contributor
The state remains as "Requested" for Test Approver 1 even after it has already been approved. When the second approver (Test Approver 2) approves, the state of Test Approver 1 resets back to "Requested.
 
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5 REPLIES 5

Aditya_hublikar
Giga Sage

Hello @alt ,

 

What operation are you performing in update ritm record after every approval ?  Ask for approval is of which type like anyone can approve or all approve, % people can approve?

 

anyone can approve on the 1st approvers and the 2nd approver: All user can approve or reject

Hello @alt ,

 

And what update operation are you performing after approval approve ?

Vishal Jaswal
Tera Sage

Hello @alt 

Use the Set field/column of Table: sys_history_line (All > sys_history_line.FILTER) will help to identify any such record history as what all happened with the record. I would recommend you look at it to identify whether any existing server-side logic is recreating the approval records or not.


Hope that helps!